Water bill payments Citizens may also make payments by credit card and e-check using the automated phone system. Payments can be made using Visa, MasterCard, and Discover as well as from checking accounts. The number for this service is 844-238-8997. *Notice* The Citizen Self Service portal will be unavailable due to scheduled system maintenance every Sunday 4 - 6 A.M. If you need to make a payment on your account during this time, please do so here... Additionally, The Citizen Self Service portal will be permanently discontinued November 28, 2023, at which point all online utility payments must be made through Paymentus. The Ci