FAQs • City of Rowlett • CivicEngage

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A Community FAQ

What is the North Texas Municipal Water District (NTMWD)?
The NTMWD is a wholesale water provider serving more than 1.6 million people across nearly 90 communities in 10 North Texas counties, including the City of Rowlett. This water is purchased by the City of Rowlett and then passed on to Rowlett customers. The NTMWD was created in 1954 to provide drinking water and other services to its customers. It was originally created by ten cities, referred to as “member cities”, including Farmersville, Forney, Garland, McKinney, Mesquite, Princeton, Plano, Rockwall, Royse City, and Wylie. Today, the NTMWD services over two million residents and businesses in the north central Texas area. NTMWD rate increases ensure reliable, uninterrupted water delivery now and in the future by maintaining NTMWD’s existing system and funding future expansions.

Since then, have any other cities become members?
Yes. Richardson joined in 1973, Allen in 1998, and Frisco in 2001.

Is Rowlett a member of the NTMWD?
No. A “customer” agency since 1965, Rowlett is one of 14 cities and 16 utility districts that are non-member wholesalers of the NTMWD. Rowlett is the largest customer wholesaler, in terms of water usage, and would be the 8^th largest water user among the member cities of the NTMWD.

Why is the City of Rowlett petitioning for membership with the NTMWD?
Rowlett has long desired to be a member of the NTMWD. As a member, Rowlett would have a voice in decisions that have long impacted Rowlett residents and businesses. This originally stemmed from concerns with the mandatory “Take-or-Pay” policy and remains true today due to concerns about the additional surcharge or “premium” that non-member cities pay.

How much is the customer premium?
The premium paid by non-member customer wholesalers is five cents per 1,000 gallons. Currently, this costs Rowlett customers $160,000 annually. A consultant hired by the NTMWD in 2020, Amawalk Financial Consultants, LLC, recommended that this premium be changed to 10% of the base rate, which at the time was $3.00 per 1,000 gallons. This would increase Rowlett’s annual premium from $160,000 to around $1.0 million and would increase each time the base rate changed. Rowlett has paid $3.3 million for this premium over the past 21 years.

Has the NTMWD already changed the customer premium policy?
No. The NTMWD decided to perform a more comprehensive study that includes, among other things, reviewing the premium as well as a potential buy-in clause for new members. This study is currently underway and is expected to be completed mid-2023.

Will membership have any impact on the “Take-or-Pay” policy?
No. All NTMWD wholesalers, both member and non-member, are bound by the current Take-or-Pay policy. However, in 2020 the Member cities settled a legal dispute between the parties that would eventually provide a five-year rolling average method as the new policy. While it has an 8-year lead time before the new policy starts, it is considered inherently fairer than the permanent minimum that exists today, which was found to be “adverse to the public interest” by the Public Utilities Commission (PUC).

What are the benefits of membership?
Membership will give Rowlett the opportunity to participate in the policies and practices that affect Rowlett customers. In addition, members do not have to pay the premium non-member cities pay, which as explained in the "How much is the customer premium" question above, could significantly increase in the future.

Why does NTMWD charge a premium to non-member wholesalers?
In the 2020 study performed by the NTMWD’s consultant, Amawalk Financial Consultants, LLC, four factors were listed to potentially justify the premium:

Members have the obligation to "make-up" shortfalls in Regional Water System (RWS) revenues or increases in debt service or expenses, as and when needed.
Payments are part of Operation and Maintenance (O&M) Expenses for the Members' combined water and sewer systems (becoming a first lien on revenues of such combined systems ahead of their payment of bonds or other similar obligations).
Members cannot leave.
Members bear the owners’ risk and commit to joint and several liability on repayment of bond indebtedness, including:
- If there is a shortfall in RWS revenues or increase in debt service or expenses.
- If there is an extraordinary liability to be paid.

Does the NTMWD accept new members, and will Rowlett qualify?
Yes. Rowlett would not be the first “new” member. Richardson joined in 1973, Allen in 1998 and Frisco in 2001.

Rowlett fits the membership profile…

…with a current population of nearly 70,000, which is projected to reach 100,000 by 2035.
…with an excellent bond rating enabling a strong position to, like other Member Cities, assume joint and several liability to ensure that debt service on District bonds is paid.

Water supplies are available…

The NTMWD has been supplying Rowlett for decades, therefore granting Rowlett membership will not increase water demand for the District.
The NTMWD recently secured additional water supply with Bois d’Arc Lake.

Rowlett has a demonstrated track record in regionalization…

Partners with Garland for wastewater treatment.
Member city of the Dallas Area Rapid Transit system.

Rowlett practices water conservation…

The City is compliant with both the NTMWD’s water conservation plan as well as Texas Commission on Environmental Quality (TCEQ) to manage its water use efficiently and prepare for future population growth.

Why now?
Rowlett’s current contract with the NTMWD expires in May 2024. Rowlett has a sense of urgency to complete the membership process before it may be forced to renew its “customer” contract, particularly with some of the policies and practices customer wholesalers must abide by.

What comes next?
The “petition” for membership was approved by the Rowlett City Council on December 6, 2022 and has been forwarded to the NTMWD for approval.

2. Sapphire Bay

Sapphire Bay development rendering 1

Sapphire Bay FAQ

Sapphire Bay is a $1 billion mixed-use development located on the shores of Lake Ray Hubbard, south of I-30 at Dalrock Road. Planned features include a lagoon amenity and an island entertainment component with an incredible synchronized water and video show; a Hyatt Destination resort and conference center; and a surf and beach club. Other unique hotels, restaurants and shopping will round out this destination experience. A variety of lake-living opportunities will offer apartments, high-rise condos and single-family living with parks and trail systems to enjoy. Sapphire Bay will become a national destination for conferences, vacationing families, residents looking for a unique place to call home, and businesses who want to locate where their employees can live, work, and play. Sapphire Bay Marina is a full-service, deep-water marina separately owned and operated located adjacent to the development with over 1000 boat slips, a state-of-the-art ship store, fuel pumps and boat rentals.

**UPDATE - March 30, 2022**
Construction is underway at the southern end of the peninsula for The View multi-family project developed by Zale Properties, with plans to be open for occupancy later this year. K Hovnanian is constructing townhomes along the southwestern shore and with plans to close on some of those home in late spring of 2023. Other approved projects include Bombshells restaurant, Margaritaville resort & additional multi-family to be developed by Floridays. Landscaping plans have been approved that include the installation of a Kite/Surf Park and Community Park as well as a trail along the southern peninsula. Construction for underground electric and fiber are also underway. The City will soon begin construction on a public safety facility to house a fire station and police sub-station within the development.

**UPDATE - February 4, 2022**
Sapphire Bay Marina announces Marina District and Baywalk project. The district includes one of the largest marinas in the state, with 10 new dock houses and seven others remodeled and refurbished, a restaurant complex, and on-the-water boat rental and brokerage centers. The highlight of the district will be a collection of casual waterfront food concepts called Baywalk. The developers describe it as a casual experience unlike anything in the metroplex, creating an escape from the ordinary. Baywalk will hug the lakefront, jutting out over the water at various points, and features a variety of seating for all seasons, entertainment areas, string lights and an assortment of plantings. The District will provide family options, appealing to locals and young adults as well as our local boaters/sailors and water sports enthusiasts who want a fun, lake lakefront experience with a one-of-a-kind boardwalk frontage and waterfront views. Read on...

**UPDATE - MARCH 3, 2021**
Sapphire Bay announced Hyatt will operate the new Sapphire Bay Resort & Conference Center on behalf of a public-private partnership with the City of Rowlett. Expected to open in fall 2023, the resort will join Hyatt’s Destination Hotels brand and showcase more than 500 guestrooms, suites, and villas each with waterfront views overlooking Lake Ray Hubbard and the seven-acre man-made Sapphire Bay Lagoon.

“We are very excited to see Destination Hotels by Hyatt join the Sapphire Bay team,” said Rowlett Mayor Tammy Dana-Bashian. “The resort and conference center are integral components of this development. With the Hyatt brand offering their distinctly well-known and upscale experience, we look forward to the Sapphire Bay Resort becoming a sought-after and unique national destination for business conferences and vacationers alike.”

Sapphire Bay Resort will offer luxurious amenities, a full-service spa, state-of-the-art fitness center, six pools and tropical gardens. The property will feature more than 100,000 square feet of indoor and outdoor event space including two grand ballrooms, multiple-sized breakout boardrooms, pre-function areas, event lawns, and a special event island nestled along the eastern shore of the Sapphire Bay Lagoon.
Read more here...

Visit SapphireBayTexas.com for more information.
**

2019
Who is the City’s development partner?
Sapphire Bay Land Development, LLC - comprised of President Marc S. English and local real estate developer Kent Donahue, who bring more than 40 years’ combined development experience to the project. Marc English will spearhead all contractual negotiations, manage the construction of all public improvement district (PID) amenities, including an approximately 6.5-acre Crystal Lagoons water feature and island show fountain, and the eventual award of all construction contracts with the many contractors that will competitively bid on this project. Kent Donahue will design, oversee, and collaborate with the many experiential design consultants and architects to envision, facilitate and design the project, anchored by a 500-room resort hotel, spa, conference center, approximately 1.4 million square feet of commercial lease space, and a surf and beach club featuring not only the Crystal Lagoons amenity, but also a one-of-a-kind, competition-quality surfing venue.

What is the purchase price and who is funding it?
Funding for the $37,013,000 acquisition price, including the $150,000 in earnest money, has been provided by Sapphire Bay Land Holdings. This land is now owned by Sapphire Bay Land Holdings I, LLC and the marina is now owned by Sapphire Bay Marina, LLC.

What is included in the purchase?
The 117-acre tract of land south of IH-30; the Crystal Lagoon license previously purchased by Bayside; and the existing operating marina including rights to 1,005 boat slips.

What is the project timeline for Sapphire Bay?
The first phase of Sapphire Bay is anticipated to be completed by December 31, 2023. That phase includes mass grading of the site to elevate out of the flood restriction easement, the lagoon and island entertainment feature, all the on-site and off-site public infrastructure (streets, water, wastewater, storm sewer, etc.) a portion of the extensive hike and bike trail, community parks and the entertainment and dining promenade surrounding a significant portion of the lagoon.

In addition, the City and our new development partner are working to determine a funding plan for a Hotel Resort and Convention Center by December 31, 2019. Once that funding plan is agreed to by both parties, the Hotel Resort and Convention Center along with the Surf and Beach Club components will be included in the first phase with an anticipated completion by December 31, 2023.

The timing of the first phase opening for Sapphire Bay was in large part determined by the public infrastructure, including the TXDOT IH-30 Improvements, to be constructed between now and December 2023.

The City and Sapphire Bay Land Holdings I, LLC will be working on future phases and look forward to announcing a significant number of projects in the near future. At full build out, which is anticipated over a 10-year period, Sapphire Bay will have nearly 1.4 million square feet of combined commercial facilities including retail, office, hospitality, entertainment and restaurants and an estimated 1600 residential units consisting of condominiums, townhomes and apartments.

What is included in the Surf and Beach Club and the lagoon amenity?
This one-of-a-kind out-of-ocean surf venue will deliver a world-class, competitive-quality surfing experience to be enjoyed by all ages and skill levels. In tandem with the lagoon amenity, the exciting Sapphire Bay water activities will include not only surfing, but kayaking, stand-up paddle boarding, waterpark features with a lazy river, and private dining cabanas. With an entertainment island featuring synchronized water and video displays, the lagoon amenity is envisioned to be one of the key attractions and differentiators to establish Sapphire Bay as a world class destination. The Surf and Beach Club will serve as the anchor for the overall public immersive experience. Consulting and management firm VenuBlue, which specializes in innovative beach life style destination attractions, will operate this component of Sapphire Bay.

Will the Crystal Lagoons amenity be open to the public?
Yes, the general public will have access to the 6.5-acre lagoon water feature.

Is Sapphire Bay a public-private partnership?
Sapphire Bay is a true public-private partnership. In a traditional development, the City’s involvement is limited to zoning the property, providing utility services, and making inspections. In this project, however, the City of Rowlett and Sapphire Bay Land Holdings I, LLC have committed to a vision and are obligated to executing that vision and realizing the parameters established in the development agreements. The City facilitated the original purchase of the property from the City of Dallas, annexed the property into the municipal boundary, rezoned the property with Form Based Code, created Tax Increment Reinvestment Zone Number Two (TIRZ#2), approved a public improvement district, drove a change in state law to qualify Rowlett for a ten-year tax rebate from the State of Texas for a new conference center, and championed improvements to IH-30 to support the region’s growth and this project.

How does the funding for the Hotel Resort and Convention Center work?
The Hotel Resort and Convention Center is an integral part of Sapphire Bay. Planned is a minimum 450- room full-service destination hotel resort and a minimum 70,000 square foot convention center containing conference, meeting and event space that is of the same resort quality as the planned hotel.

The City and Sapphire Bay Land Holdings I, LLC are working to determine the funding plan for the Hotel Resort and Convention Center by December 31, 2019. Once that funding plan is agreed to by both parties, the Hotel Resort and Convention Center, along with the Surf and Beach Club components, will be included in the first phase with an anticipated completion by December 31, 2023.

The funding plan as outlined in the Development Agreement between the parties indicates that the City will issue special revenue bonds for the cost of construction of the Convention Center facility and Sapphire Bay Land Holdings I, LLC will make the private investment to fund the Hotel Resort and the Surf and Beach Club. It is anticipated that the Convention Center cost of construction would not exceed $50 million and the Hotel Resort and Surf and Beach Club private investment would be approximately $215 million.

The City’s issuance of special revenue bonds would be supported by the project tax revenues including State Hotel Occupancy Tax, State Sales Tax, State mixed beverage tax, Tax increment Reinvestment Zone (TIRZ) funds, and City Hotel Occupancy Tax. Additional details will be provided once the City and Sapphire Bay Land Holdings I, LLC determine a funding plan by December 31, 2019.

What are the incentives provided by the City?
Incentives include the creation of Tax-increment Reinvestment Zone Number Two (TIRZ#2) to help mitigate extraordinary development challenges and remove barriers to development. These include the costs associated with improvements to the future Dalrock Road overpass at IH-30, earthwork to elevate the site out of the flood restriction easement and construction of sea walls on the south side, offsite utility improvements, and parks, trails, public art and monuments. TIRZ#2 provides a contribution rate of 50 percent of all property taxes collected for a period of twenty years (through 2036) with the amount capped at $40.7 million plus interest. During this same twenty-year time period, the City of Rowlett expects to generate nearly $165 million in property taxes, sales taxes and hotel occupancy taxes. Upon full build-out (about 10 years), City taxes are expected to be approximately $6.4 million annually, net of the TIRZ#2 contribution, or equivalent to 12 cents on the tax rate.

How was Tax Increment Reinvestment Zone Number Two (TIRZ#2) bifurcated?
Tax Increment Reinvestment Zone Number Two (TIRZ#2) was bifurcated, or split between the north and the south parcels as part of the settlement agreement with Bayside Land Partners. As a result, 50 percent of all property taxes collected from the north parcel will be used to reimburse projects attributable to the north parcel and 50 percent of all property taxes collected from the south parcel will be used to reimburse projects attributable to the south parcel. The reimbursements are capped for each parcel.

How will the City be reimbursed for offsite utility costs?
The City, as outlined in the Development Agreement between the parties, will contribute an amount not to exceed $13.4 million for off-site public infrastructure improvements for five sanitary sewer projects and one water project. The City is utilizing several sources to fund these projects, including water and sewer impact fee funds and water and sewer revenue bonds. The City will be fully reimbursed for these costs from several sources including 1) state taxes (i.e. hotel occupancy tax, sales tax and mixed beverage tax) from the ten-year grant, 2) the Tax Increment Reinvestment Number Two (TIRZ#2) - South subaccount over the remaining life of TIRZ#2 (through 2036) and, 3) City’s hotel occupancy taxes collected from the project.

Who did the City use to help evaluate the engineering, legal, economics and financial sustainability of this project?
Rowlett assembled a great team to help evaluate a myriad of issues including the legal documents and negotiations of the land transaction; the underlying market research and economic assumptions utilized by the new developer for the proposed land uses; and financial considerations of any potential financing for a new convention center. Our team included the following:

Hilltop Securities, Inc., municipal financial advisors
Stifel, investment banking company
MuniCap, Inc., public finance consulting
McCall, Parkhurst & Horton LLP, bond counsel
Catalyst Commercial, market research and analysis
Freese and Nichols, Inc., civil engineering firm
Grantham & Associates, Inc., civil engineering firm
Nichols, Jackson, Dillard, Hager and Smith, LLP, law firm
Locke Lord, LLP, law firm

How does Sapphire Bay benefit Rowlett citizens?
Sapphire Bay is projected to add nearly $1 billion in new taxable value, resulting in nearly $165 million in revenue from property, sales and hotel occupancy taxes over a period of twenty years (through 2036).

Sapphire Bay will also offer residents an entertainment mecca without ever leaving their hometown! With amenities such as a lagoon feature housing an entertainment island and incredible synchronized water and video show; a hotel resort and convention center; a world class marina; and the Surf and Beach Club, Sapphire Bay will become a national destination for conferences, vacationing families, residents looking for a unique place to call home, and businesses who want to locate where their employees can live, work, and play - as well as for professional and amateur surfers who come to train at the only wave park of its kind in the world.

Sapphire Bay will help grow the City’s economy through diversification of jobs, housing, tourism and business opportunities, making Rowlett a community attractive to people in all stages of their life. Sapphire Bay will optimize Lake Ray Hubbard and Rowlett’s natural assets to create a distinctive identity and offer the quality of life long-desired by Rowlett residents.

Sapphire Bay Land Development News Release
August, 2019 Mayor’s Spotlight - Sapphire Bay

Sapphire Bay development rendering 1

3. Economic Development

1. Why does the City provide Economic Incentives in some cases?
The City is committed to the promotion of job creation and high-quality development in all parts of the city and to an ongoing improvement in the quality of life for its citizens. In so far as these objectives are served by the enhancement and expansion of the local economy, the City, on a case-by-case gives considerations to providing incentives. Incentives are a tool used by cities, states and federal agencies to promote development, cities typically consider and provide incentives to ensure high quality growth, diversification of their tax base, job creation and/or community amenities. Rowlett has taken a strategic approach that was developed as part of the RR2020 community vision to target incentives as part of catalyst type projects in identified growth areas. That strategic approach has led to over $1.5 billion in private investment to date! The City of Rowlett, like many other municipalities, provide economic development incentives to promote development in their communities. Attracting businesses or development, keeping them, or getting them to expand operations often involves a request for some sort of incentive. While this may appear to be corporate welfare to some, cities are motivated to provide such incentives to ensure higher quality growth, diversify their tax base, bring in jobs, and/or provide amenities that may not currently exist. Every city competes with other cities to attract businesses or development – every city! Sometime, cities even compete with each other for the same deal. The challenge is attracting development that provides a benefit to the community, or else why would a city provide a financial incentive? Each project has to be viable and make economic sense.

2. Why doesn't Rowlett have an Economic Development Corporation?
These incentive deals are often very complex. But, not every city has the same tools in their toolbox. For example, some cities have economic development corporations that are funded by a portion of the sales tax. These cities, referred to as 4A/4B cities, utilize a portion of the second of the two cent sales tax rate that cities are allowed under the State of Texas. Rowlett doesn’t have a second cent on the tax rate. Instead, Rowlett is a founding member of the Dallas Area Rapid Transit system. When Rowlett voters elected to become such a member in 1983, the City had to give up the ability to levy one of the two cent sales tax cities are allowed under the State of Texas. This means that cities like Rowlett do not have access to cash for economic development and must use other tools that are available. These include property tax rebates, waiver of roadway/water/sewer impact fees, land grants, and public/private partnerships, some of which are available under Chapter 380 of the Texas Local Government Code. The incentives granted by the City typically require performance agreements and “claw back” provisions, should the business or developer not meet the criteria.

3. What kind of projects are awarded incentives?
There is an old adage in business that you have to spend money to make money. That is very true in economic development. Without providing economic development incentives, the City would be unable to attract the kind of high quality businesses and development our community wants to see in Rowlett. Sometimes it doesn’t make sense. Here are two examples, one that did not make sense and one that did.

In 2012, the City turned down a deal to bring in a Kroger’s grocery store. In order to make the deal, Kroger wanted ten years’ worth of tax rebates and a land contribution from Rowlett which was worth considering. However, Kroger also asked for a $1.8 million cash contribution which Rowlett did not have at that time. That was untenable and not economically viable. The City did not approve the deal.
In 2014, the City approved the Terra Lago deal with no cash upfront. Instead, the City agreed to rebate 57% of the annual property taxes collected for ten years. At the time the incentive was approved, the City was collecting $4,855 annually. Once built, Rowlett will collect $160,642 per year for the next ten years or 33 times the amount of taxes it was collecting!

Please view the Policy Statement on Economic Development Incentives (link below) available on the Economic Development website, www.rowlettonthemove.com.

Policy Statement on Economic Development Incentive

4. Senior Tax Freeze and Exemption

The City offers a $30,000 senior tax exemption as well as a senior tax freeze, Rowlett is still one of only seven Dallas County cities that offer the tax freeze. The exemption and freeze is a great way to help seniors stay in their Rowlett home, even in times of increasing home valuations.

1. What is the senior tax freeze?
The freeze sets a ceiling on the amount of actual taxes the person will ever pay to the City of Rowlett - the frozen amount is determined in the first year they obtain the senior exemption. They will never pay more than that amount, regardless of what happens to their assessed value and regardless of what happens to the tax rate. They may pay less - if the assessed value and/or the tax rate goes down.

2. What is the senior tax exemption?
The $30,000 exemption means the year that a person becomes 65, they are given a $30,000 exemption off of their home's assessed value. The exemption amount can be changed, but the tax freeze is forever. In 2004, the City set the senior tax exemption at $67,000, the third highest rate in Dallas County. In addition, the City adopted the freeze (again the freeze can never be changed) and was one of only seven cities in Dallas County to provide the senior tax freeze.

3. How does this affect the City?
Property tax exemptions and tax freezes provided in Rowlett are some of the most beneficial in the area. Homestead, veterans, disabled, and over 65 exemptions in FY2023 will total almost $296 million in taxable value. When combined with the over 65 tax freeze of nearly $488 million, the total impact of exemptions and the freeze totals over $783 million. This represents $5.5 million in tax revenue that will be removed from the tax rolls and therefore not available to meet the needs of a growing population. The impact of the exemptions and the freeze is equivalent to 9.0 cents on the tax rate.

5. Utility Bills

1. What are the current Residential Rates?

2. How is my water bill actually calculated?
The City of Rowlett has over 20,000 accounts with each account having one or more water meters. Each water meter is electronically read once every 30 days. That reading is uploaded into the billing system, and the account is charged based on the amount of usage.

3. Are sewer charges calculated the same as water?
Not exactly. Sewage is not metered at the property; therefore, the City uses the amount of water usage measured by the water meter to calculate sewer charges. However, for residential customers, the City has a cap of 10,000 gallons. Therefore, if a customer uses less than 10,000 gallons of water, the City would use the actual amount of water usage to calculate the sewer volume charges. If a customer used a higher amount, they are only charged 10,000 gallons for sewer.

4. Why is my water bill so high?
We have heard two main questions/statements from numerous customers - that their bill has never been this high and/or that they have never used this much water. The answer is complicated because every customer has different personal habits and some have irrigation systems or swimming pools while others do not.

•My bill has never been this high.
For many customers this is a true statement. For several years, Rowlett increased the water and sewer charges by an average of 5.5% each year (based on 10,000 gallons of usage) to pass on increases from North Texas Municipal Water District (NTMWD) for water purchases and the City of Garland for sewer treatment. Then, the City was able to LOWER the water rate by 5% for two years in a row. However, the NTMWD increased the rate 13% in FY2023, meaning the average water user in Rowlett (based on 7,500 gallons/mo.) saw an increase of approximately $2.21 per month.

•My usage has never been this high.
For most customers, this is not accurate. Customers can check their historical usage on both the AMI and Citizen Self Service Portals. Customers can also contact the Utility Billing office to discuss their past usage patterns.

5. Does the City of Rowlett use “estimates” in billing?
The City reads each customers’ water meter every month to obtain actual usage. The only time “estimates” may be used are in situations when the customers’ water meter is pulled and tested or even rarer times when a resolution to an issue cannot be resolved during the billing period. Otherwise, we do not estimate bills.

6. What is the “pavement fee” that appears on my utility bill each month?
The pavement fee assessed each month on the utility bill is for providing a funding source for pavement maintenance to alleys and streets each year. Approximately $750k is generated each year for pavement maintenance. The fee was included in the refuse collection fee previously but to improve transparency, the fee was recently broken out so customers can view what amount is assessed each month.

7. What Is AMI?
Water meter reading system, AMI-Flexnet, is an online tool. giving water customers (YOU!) the ability to access and track water consumption. In fact, the system reads every hour so you can get real-time usage information. Simply create an account at www.rowlett.com/AMI, set up your alerts, and start tracking your daily usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill! Realizing that we all have to work together to reduce water use, improve the reliability and sustainability of our water system and minimize costs, the City replaced ALL of the radio antennas for this important upgrade to the water meter reading system. In fact, approximately 18,000 meter radio antennas were installed! These Advanced Metering Infrastructure (AMI) antennas transmit water consumption data directly to the City’s Utility Billing Department, thereby eliminating the need for staff to drive by each home and business to acquire the meter readings.

8. Why doesn’t the AMI record usage when I take a shower?
The AMI system registers usage in 100 gallon increments. Common household tasks alone are not enough to register while occurring:
•Shower (17-32 gal);
•Washing dishes by hand (8-27 gal);
•Dishwasher (6-16 gal);
•Washing load of clothes (25-40 gal)

Read Mayor Blake Margolis' July 2022 Mayor’s Spotlight newsletter (linked below) for more great information about the complex issue of water in our community.

Mayor's Spotlight - July, 2022 (PDF)

6. Downtown Rowlett

Over 13 years ago, the City Council made a decision to redo Main Street from an asphalt road to concrete. Through a grant and other funding mechanisms, the clock tower, monuments and landscaping were added in an effort to add character to our downtown area. The clock tower has become a popular destination for photos and nothing says “Rowlett” quite like it!

This investment and the Realize Rowlett 2020 plan are key reasons downtown development has progressed. Bankhead Brewing is a great example of the type of new business that located in our downtown simply because of this plan! The Library is located downtown, and more restaurants and retail establishments will also be locating downtown as well, providing different and unique choices for dining and shopping. Many of the same features downtown (i.e. street lights, trees and sidewalks) are carried through into the surrounding neighborhoods as well, creating a synergistic flow to our downtown.

The DFW area is growing at a rapid pace, so it was imperative the City properly planned, attracting the best type of development to bring real value to our downtown. The Village project/concept was a result of many years of planning, much citizen input and finding the right developer to carry out the vision! In fact, the goal was to find a developer willing to match what was downtown and help to create the downtown our citizens have long desired. And the sign brings "identity" and character to the area (like the water tower and clock tower), and adds a flavor of nostalgia to the buildings!

The Village features live/work units. Simply put, the first floor units are designed so small businesses can occupy them and not pay commercial rents, making them affordable. So, if you were an accountant, attorney, therapist, or just a very small office with a few employees you can rent one of these offices essentially giving your business a "Main Street address" and not pay commercial rates. Then add accessibility to the DART rail, which helps bring clients/customers into the downtown area!

How does the Village affect downtown parking? This is just one many planned developments within downtown, the City is taking a strategic and global look at the entire 250+ acre downtown area. Parking management downtown is an ongoing concern that will continue to be addressed as development occurs through the city initiated Downtown Parking Management Plan. Currently, the Village has not only met parking requirements, but provided a surplus of 13 spaces. The Village also provides publicly accessible, on street parking in the spaces along Main Street and north of Dennis St., as well as on a portion of Southridge north of the leasing building.

Village of Rowlett

7. Liquor Stores

1. Why does the City have so many liquor stores?
In May 2015, residents voted to approve the sale of alcohol in Rowlett. As with any business selecting where to locate, the establishment of liquor stores is market-driven. They locate in Rowlett because their research has determined that the business can be supported.

2. Can the City limit the amount of liquor stores we have in Rowlett?
The City may NOT, according to State law, discriminate against or treat these businesses any differently than others wishing to locate here. The City CAN, and has, adopted the Texas Alcoholic Beverage Commission regulations regarding distance requirements related to churches, hospitals and schools. The City has also adopted an Ordinance allowing these businesses to request a variance from the distance requirement.

8. Rental Housing Standards Program

Rental Housing Standards Program
Rowlett has adopted the International Property Maintenance Code (IPMC) as a baseline set of minimum standards. The IPMC is a model code that regulates the minimum maintenance requirements for existing buildings. It is a maintenance document intended to establish minimum maintenance standards for basic equipment, light, ventilation, heating, sanitation and fire safety. Responsibility is fixed among owners, operators, and occupants for compliance. The IPMC provides for the regulation and safe use of existing structures in the interest of the public safety and welfare in and of the community.

Prior to this adoption, outside of the 1997 Code for the Abatement of Dangerous Buildings, the City did not have a means to address certain property maintenance issues/concerns. As the City continues to age and progress with continued growth and development, we needed a means to address these aging and deteriorating properties. The adoption of the IPMC will now allow all properties (residential- owner occupied and rental, multi family, and commercial) to be held to specified property maintenance standards all across Rowlett.

Subsequently, we have implemented a Rental Housing Standards Program to ensure minimum housing standards for the protection and safety of the occupants of all rental homes, both single family and multifamily.

All single-family and duplex homes are required to be registered annually and multi-family complexes are required to be licensed annually. Single family registration fees are $50 per year and multi-family is $12/unit/year. Forms are available on the Rental Housing web page or at the Community Development Office located at 3901 Main St. Rowlett, TX 75088. Forms may be mailed in or brought in person. There is no "online" option at this time.

To report a complaint concerning a rental residence, please call Environmental Health at 972 412 6125 option #9 or email rentalhousing@rowlett.com.
More Info...

9. Housing Finance Corporation: What is a Housing Finance Corporation? Why do we have a Housing Finance Corporation? What does the Housing Finance Corporation do? Does the City fund the HFC? A Housing Finance Corporation (HFC) is a public, non-profit corporation organized under Chapter 394 of the Texas Local Government Code. HFCs essentially provide a means to finance affordable residential development for local governments. Rowlett City Council voted to approve incorporation of the Rowlett HFC on July 11, 2017. The Rowlett HFC promotes residential ownership and development through the financing of projects and programs that are of long term economic benefit to the city and its residents. HFCs are standalone corporations. Although they perform essential governmental functions, they are not directly funded through the city’s coffers. HFCs may issue debt (through the sale of bonds), but the debt is not directly tied to the city and does not affect the city’s bond capacity or rating.

10. Multi-Family Developments

1. How do multi-family developments benefit the City of Rowlett and its citizens?
Multi-family developments are helping the City diversify its tax base and housing stock. In general, higher density brings certain benefits that purely single-family neighborhoods may not. For example, higher density can attract a different mix of retail than usually is attributed to an area dominated by single-family. In addition, restaurants need volume to be successful and higher density areas can be desirable markets for restaurateurs.

In Rowlett, multi-family units also contribute to our property tax base and water rates.

Property Tax: Each multi-family property owner is assessed a tax based on the respective property’s assessed value. The City’s tax rate for properties with multi-family dwellings is identical to its tax rate for properties with single family dwellings with the exception that properties that are rented do not qualify for certain tax exemptions such as Homestead, Over 65 and Disabled Persons. For property taxes paid in 2019, the City’s tax rate is $0.757173 per $100 of assessed value.

Based on Rowlett’s own experience, a multi-family development will generate approximately $18,163 in property taxes per acre. By comparison, a single-family development zoned as SF-10 (10,000 square foot lots) will generate $4,255 per acre for $200,000 homes. A single-family development zoned as SF-8 (8,000 square foot lots) will generate $5,724 per acre for $200,000 homes. This means that it takes 3-4 times the amount of acreage of single-family units to equal the tax revenue of one acre of multi-family assuming a taxable value of $200,000. A tax value of $300,000 per single-family unit would still take 2-3 times the amount of acreage as one-acre of multi-family.

Table 1

Water Rates: The North Texas Municipal Water District (NTMWD) is the City’s contracted water supplier. The contract requires the City to pay for a minimum of 3.2 billion gallons of water per year from NTMWD, the cost of which influences water rates for every customer in Rowlett. The City delivers approximately 2.3 billion gallons to customers annually, therefore, the cost of the unused water has to be spread over the entire customer base.

With more customers, more water is expected to be sold. This then reduces the amount of unused water for which we all pay. New customers will have a positive impact on future water rates for all customers. The addition of higher fees charged to multi-family units has also benefitted our water rates as single-family homes no longer subsidize multi-family.

2. How many of the multi-family developments and units in Rowlett are planned for senior residents?
There are currently three multi-family developments in Rowlett that have a minimum age criterion as a leasing requirement. This does not include assisted living facilities or other specialized nursing/medical care facilities, which are not considered multi-family developments.

3. How does the number of multi-family units in Rowlett compare to neighboring cities?
Measuring the number of multi-family dwelling units based on population provides a useful and meaningful way to compare numbers of multi-family units in Rowlett and other cities.

The Apartment Association of Greater Dallas (AAGD) was founded in 1959 and is one of the largest local rental housing associations in the United States. AAGD recently published its 2020 Multi-Family Fee Survey report, which includes comparative data from cities spread across its service area. Based on the AAGD data, there are 61 multi-family units for every 1,000 residents in Rowlett. Table 5 lists the number of multi-family units for every 1,000 residents of several other DFW cities. Comparatively, Rowlett has fewer multi-family units for every 1,000 residents than 21 of the 23 cities listed. The AAGD report includes multi-family units that are built or under construction.

Table 5

Chart 1

4. What incentives have been provided for the construction of new multi-family developments?
The City has a variety of economic development tools available to attract new businesses to Rowlett, including property tax rebates, property tax abatements, impact fee waivers/reductions, permit fee waivers/reductions, and job grants. Although the City does not actively market incentive packages for multi-family developments, it has chosen to use incentive packages to catalyze development in certain locations. The City evaluates incentive requests on a case-by-case basis according to its Economic Development Incentive Policy.

Incentive Projects:
The multi-family projects Rowlett has directly incentivized are as follows:

Village of Rowlett-
The City agreed to grant land to the developer in the amount of $2,120,000; waive water, wastewater and street impact fees for the project; grant infrastructure improvements to the developer in an amount not to exceed $1,950,000; and to rebate 100% of its portion of the developer’s property taxes between 2017 and 2031.

Terra Lago-
The City agreed to waive roadway impact fees in an amount not to exceed $902,493; and to rebate 57% of its portion of property taxes in an amount not to exceed $2,129,450 over a 10-year period. Although the incentive was approved, the developer failed to meet the performance criteria required to collect the incentive payments and, therefore, did not qualify for the incentive. Therefore, no incentive has been or will be paid in the future.

Bayside / Sapphire Bay-
The City created a tax-increment reinvestment zone (TIRZ) for the Bayside/Sapphire Bay area. Under the agreement, the TIRZ will receive 50% of the property taxes paid for the first twenty years (i.e. 2015-2034) for site work, public domain and open space, and infrastructure purposes.

Non-Incentive Projects supported by Rowlett:
There are other multi-family projects that are not directly incentivized by Rowlett. This includes the age-restricted development Lakeview Point, which is a tax-exempt project sponsored by the Rowlett Housing Finance Corporation. The City will be paid a property tax equivalent amount under a payment-in-lieu-of-tax arrangement under that agreement. The City also entered into a short-term loan arrangement with the age-restricted development Evergreen, which was paid back in the same year. Additional detail can be found on the City’s Economic Development Transparency Page.

5. Are drivers living in apartments to blame for the increased traffic we see City wide?
Only a small percentage of the overall traffic in Rowlett can be attributed to those living in apartments. For example, drivers living in the developments along Lakeview Parkway from Chiesa to Scenic Drive contribute to approximately 14% of the traffic in the peak evening hours. Breaking it down to specific areas on Lakeview Parkway, 8.53% of the peak evening traffic at Scenic Drive is attributed to these drivers, with 2.2% near Dalrock and 3.8% at Chiesa.

The biggest driver of our traffic is derived of pass-through traffic from east of Rowlett. 15,189 cars a day pass westbound on Hwy 66 near Scenic Drive. While some of that is returning Rowlett citizens who attend school or work in Rockwall, many of these trips are from people travelling through Rowlett. This is borne out by recent data collected that reflects peak hours to be high volume are westbound in the morning and eastbound during evening traffic. The highest traffic count of any section of Rowlett is just west of PGBT where traffic counts top 23,000. This suggests that pass-through traffic could account for as much as 67% of total traffic along State Highway 66.

6. Are the new apartments contributing to Rowlett’s crime rate?
Rowlett is consistently listed as one of the safest cities in Texas.. The luxury multi-family, senior living, workforce housing or mixed-use developments being built in Rowlett do not have any more impact on crime than comparable single-family developments. The crime rate in Rowlett is impacted and being driven by the substantial and significant growth in the region. Numerous factors, including easy access from I30 and PGBT, DART light-rail, and socio-economic demographics have a bigger impact on Rowlett’s crime rate than the existence and addition of multi-family developments.

7. What is driving the development of these Multi-Family Units?
There is not a simple answer to this question but there are some factors contributing to the growth of quality, multi-family units. First, in a December 2019 article, State Demographer, Lloyd Potter stated that the population of Texas is growing by 1,039 every day. This growth is made up of 524 more births than deaths and 515 new residents moving to Texas from other states and countries. He also stated that “Texas has added more population than any other state” every year since 2006.

Second, a huge demographic shift occurred after the Great Recession. Many workers are choosing to live in apartments and condominiums rather than face the uncertainty and cost of owning a single-family home. This paradigm shift is significant and is being seen in north Texas from the increase in the construction of multi-family units as well as the high occupancy rate. In a November 2019 Dallas Morning News article by Steve Brown, he indicated that almost 44,000 apartments are being built in North Texas and that the predicted vacancy rate is 7.7%. In fact, DFW averaged 8.1% and 8.0% in 2018 and 2019 according to the Real Estate Center at Texas A&M University outperforming Houston and San Antonio and right on par with Austin.

Multi-family is not the only rental outlet for today’s families. In Rowlett, there are an estimated 2,000+ single-family homes that are rented representing over 10% of the entire stock of single-family homes.

8. What has been the Community’s feedback on housing diversity?
In September of 2011, the Realize Rowlett 2020 Comprehensive Plan was adopted. That document provided a framework for future development moving forward over the next nine years. The Comprehensive Plan established 13 opportunity areas that individually identified the desired product types that were anticipated to be developed within each district, including higher density residential types such as townhomes, condominiums and apartments. An analysis was included in the final document that outlined the applicability of this category as it aligned community desire with market support. The outcome of this study resulted in the reinforcement of higher density residential as a recommended product type for seven “Opportunity Areas” in key locations throughout Rowlett. Throughout the document, the Comprehensive Plan acknowledged the desire to provide a more diverse housing stock throughout the City.

One of the guiding principles of Realize Rowlett 2020 was to “make Rowlett a community that is attractive to people at all stages of their lives”.

Following the adoption of Realize Rowlett 2020, amendments to the Comprehensive Plan were made in November 7, 2012 and April 15, 2014, to further the vision of the opportunity areas. In 2012, specific areas such as Woodside Living, Healthy Living, Signature Gateway, and Downtown were further studied and rezoned to Form Based Code districts. All four Opportunity Areas included Form-Based Urban Village Districts that permit multifamily, as an allowed use. In 2014 the Northshore area was further studied and rezoned to Form Based Code districts. With the rezoning initiative, three more Form-Based categories were created and incorporated into the Form Based Code: Rural Neighborhood, Urban Neighborhood, and Commercial Center. The new districts were intended to tie into the existing Form Based Code to provide for a more complimentary range of density necessary to meet the community’s vision. Both Urban Neighborhood and Commercial Center were established with limitations on multi-family development and are described below:

Urban Neighborhood:
Requires a minimum mix for 20% of the total units constructed to be comprised of any combination of: Mixed-Residential, Shopfront and Mixed-Use.

Commercial Center:
Mixed-Residential units will be evaluated as part of a larger mixed-use development and may only occupy 25 percent of the land area (excluding parks and streets) or building square footage in a Regulating Plan/Phased Development Plan or Development Plan. A request to deliver more than 25 percent Mixed Residential will require approval by Major Warrant.

In 2019, the City of Rowlett adopted an update to the Comprehensive Plan that primarily focused on updating six Opportunity Areas: North Shore, Active Living, Signature Gateway, Lakeside Center, Business Beltway, and Southshore. The update also provides a Future Land Use Plan to infuse an additional layer of strategic guidance for anticipated and desired land use patterns. The update builds upon the successes of Realize Rowlett 2020 and provides further direction for how Rowlett should develop in the future. View the 2019 Rowlett Comprehensive Plan.

The vision of the updated Comprehensive Plan is “to balance Rowlett’s growth with its small town feel to provide a place with affordable and diverse housing, quality restaurants and retail, and major employers; while caring for its existing neighborhoods and maintaining its roads and infrastructure”.

A major theme and key goal that came out of the update was to provide housing that supports various lifestyles and population demographics within the community. This added emphasis on housing diversity not only tied back to the Realize Rowlett 2020 plan, but also reinforced a continued vision to deliver a mix of housing to the single-family residential product that represents a super majority of Rowlett’s current housing stock.

9. Is the City planning for all of this growth?
Yes. The City uses several tools to anticipate future growth and plan for improving street, water, wastewater, drainage, and facilities infrastructure to accommodate it, which includes the following:

Master Thoroughfare Plan
Parks, Recreation, & Trails Master Plan
Water and Wastewater Master Plan
Drainage Master Plan
Capital Improvement Plan
Comprehensive Plan (Future Land Use Plan)
Facilities Assessment

Although each of these plans is tailored for a specific purpose, they all work together to provide the City with a comprehensive way to plan and prioritize infrastructure projects based on current and future needs. Funding projects falls outside the scope of these plans but is addressed through other method such as selling bonds and collecting impact fees.

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Action Center

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1. When will will my bulk trash or brush be picked up?: The City provides a weekly brush and bulk item collection usually on your trash collection day unless the pile is too large for normal collection in which case it would be collected within the following 7 days. Please place brush and bulk waste at the front curb for collection.

2. Will the city respond to a sewer back-up at my residence or business?: Call the Citizen Action Center at 972-412-6100 or, after hours, Police Dispatch at 972-412-6201 and a crew will be dispatch. If the back-up occurs in the City line, the crew will clear the line. If there is a blockage in the customer line, we will notify you.

3. How do I report a streetlight outage?: Please report all streetlight outages to Oncor

4. How do I report a pothole?: The City maintains all streets and alleys located within the City limits except those owned by the state or private citizens. For emergency situations, such as exposed rebar or any other serious safety hazard, please call the Public Works Department at 972-412-6287 during regular business hours (8:00am -5:00pm weekdays) or Police Dispatch at 972-412-6201 after regular business hours. Repair for potholes that pose a serious safety hazard are relayed immediately to a City Streets Crew, which will remove the rebar on the same day the request is received. To report a pothole that is in disrepair please click on Submit a New Request

5. How do I report a street sign needing repair/missing?: The City of Rowlett Public Works Department maintains the Street Name Signs, STOP Signs, Speed Limit Signs and other Street Signs in the City. To submit a public works service request to replace a missing sign please click on Submit a New Request

6. How do I report a water or sewer leak?: The City of Rowlett Pubic Works Departments handles water and sewer leaks in the city limits. To report a water or sewer leak please Submit a New Request Should the leak require emergency attention please call the Public Works Department at 972-412-6287 during regular business hours (8:00am - 5:00pm weekdays). To report an emergency after regular business hours please contact Police Dispatch at 972-412-6201.

7. How do I report problems with my water, including bad tasting, cloudy or dirty water or low water pressure?: The Public Works Department handles all water quality issues in the City of Rowlett. To report a water quality issue please Submit a New Request If you are experiencing a water/sewer related emergency please call Public Works directly at 972-412-6287 during regular business hours, which are 8:00am – 5:00pm weekdays. To report an emergency outside of regular business hours, please call Police Dispatch at 972-412-6201.

8. How do I report debris in the street?: Debris in public streets poses a safety risk to Rowlett residents, businesses, and visitors. Please report any observed debris as quickly as possible. To report debris on a public street please click on Submit a New Request For emergency situations please call the Public Works Department directly at 972-412-6287 during business hours (8:00am - 5:00pm weekdays). For after hours emergency assistance please call Police Dispatch at 972-412-6201.

9. What time can construction begin in the morning?: Residential, Commercial and industrial construction may begin at 7:00am - 10:00pm daily.

10. Problems with Charter Spectrum (Time Warner Cable)?: Charter Spectrum is the new Time Warner Cable and they can be reached at Charter Spectrum

11. Problems with Frontier Communications?: Please contact Frontier at Frontier Communications

12. Where can I dispose of household chemical products the responsible way?: You may contact the Dallas Home Chemical Collection Center by visiting Dallas County Household Hazardous Waste.

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Animal Services

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1. How do I report a loose dog?: Call the Police Department at 972-412-6200 and press option one for non-emergency calls.

2. Do I need to license my pets with the City? How?

Yes, all dogs, cats, pot-bellied pigs and ferrets need to be licensed with the City’s animal shelter. Bring or mail a copy of your pet’s current Rabies Vaccination Certificate and appropriate fees to 4402 Industrial St. Rowlett, TX 75088. If you mail your certificate, we will return your tags by US Mail.

$10 for spayed / neutered animals or animals who are six months of age or younger.
Free for seniors 60 and over whose animals have been spayed / neutered.
$20 for animals not spayed / neutered.

3. Does Rowlett have a leash law?

Yes, the City of Rowlett Code of Ordinances Chapter 6-4 (Running at Large) states,

"(a) It shall be unlawful for any owner of an animal (other than a cat), to cause, permit, suffer or allow the animal to run at large.

(b) Any animal control officer or police officer is authorized to impound such animals running at large, other than a cat, and may impound a cat upon receipt of a complaint that the cat causes a nuisance or hazard to the health or welfare of any person or animal."

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Building Inspections

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1. Do I need to obtain a permit for repairing a portion or replacing the entire fence?: If you are repairing a portion or replacing your fence, a permit is required before construction of the fence. Fence Regulations

2. My water heater needs repair and I will be doing the work myself. Do I need a permit?: Yes, a permit is required any time a water heater is replaced. A water heater has certain codes required by State law that must be followed. Once the water heater has been replaced or repaired, a building inspector must come out to check and make sure the repair or replacement meets the code standards.

3. As a contractor, must I register with the City of Rowlett before I pull a permit?: It is mandatory that a contractor register with the City before beginning any work. The Contractor Registration Form can be printed from of our website and brought to the counter for registration or faxed along with a valid government issued photo ID, the current trades license and a completed credit card authorization for the appropriate fee if required. (Incomplete submittals will not be processed.) Contractor Registration Form and Contractor Validation Form the fax number is 972-412-6228 and/or the Development Services Building is located at 5702 Rowlett Road, Rowlett, TX 75088.

4. If I sublease the Take Area adjacent to my property, do I still need a permit to build any structures or place items in the subleased area?: Yes, permits are required for any improvements within the Take Area including, but not limited to, retaining walls, boat houses, piers, docks, patios, barbecue pits, play structures, gazebos, walkways, etc. Please contact the City of Rowlett Building Inspections Department at 972-412-6125 for more information.

5. Do I need permission to put landscaping in my subleased Take Area?: Yes, proposed landscaping materials and installation locations must be reviewed and approved by the City of Rowlett. Please keep in mind that any herbicides, pesticides, fertilizers, etc., that are used within the Take Area must be approved by Texas Commission of Environmental Quality or the U.S. Environmental Protection Agency for use around water supplies.

6. Where can I get more information on the Lake Ray Hubbard Take Area?

Information is available here...

Documents can also be viewed at the Rowlett Planning and Community Development Building located at 5702 Rowlett Road. Find a map of the take line area here.

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City Secretary's Office

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1. Where can I find election information?: Detailed information on the most recent local elections can be found on the City of Rowlett's website, please see Elections.

2. Where can I register my vehicle?: If you are a Rowlett-Dallas County resident, you may register your vehicle at the Dallas County Tax Office located at 140 N. Garland Road in Garland, Texas or contact the tax office at 214-653-7811.
If you are a Rowlett-Rockwall County resident, you may register your vehicle at the Rockwall County Tax Office located at 101 S. Fannin Street in Rockwall, Texas or contact the tax office at 972-204-6130.

3. Which Councilmember represents me?: The City Council serves the City of Rowlett at-large, meaning they represent each citizen and not a single district. For additional information, you may call the City Secretary's Office at 972-412-6115 or you may please view the City Council.

4. How do I find out the appraisal district's value of my property?: If your property is located in Dallas County, you may visit the Dallas Central Appraisal District website or you may contact a representative at 214-631-0910.
If your property is located in Rockwall County, you may visit Rockwall Central Appraisal District website or you may contact a representative at 972-771-2034.

5. Where is the nearest location to renew my driver license?: For your convenience, you may renew or make address changes for you Driver License or Identification Card online on the Texas Department of Public Safety website.

6. How do I request documents from the City of Rowlett?: Public documents and records, City Council resolutions and ordinances, and other information can be requested by submitting a request through the Citizens Action Center. Historical information that is not available from the City Secretary's Office may be obtained from the City of Rowlett Historical Society. The contact number for the City of Rowlett Historical Society is 972-475-8915.

7. Who represents me at the State and National levels?: To find out who your representatives are, please visit Who Represents Me.

8. Who are the City Councilmembers in the City of Rowlett?: View the current Rowlett City Council, along with their contact information, here...

9. Where do I pay my property taxes?

The City of Rowlett does not accept tax payment from citizens.

However, if you are a Dallas County Rowlett resident, you will receive two tax bills. City taxes and County taxes will be collected by the Dallas County Tax Office or you may reach them at 214-653-7811. School taxes will be collected by the Garland Independent School District Tax Office or you may reach them at 972-494-8570.

And if you are a Rockwall County Rowlett resident, you will receive three tax bills. City taxes will be collected by the Dallas County Tax Office or you may reach them at 214-653-7811. Rockwall County taxes will be collected by the Rockwall County Tax Office or you may reach them at 972-204-6130. School taxes for the Rockwall Independent School District will be collected by the Rockwall Central Appraisal District or you may reach the appraisal district at 972-771-2034.

10. Do Rowlett residents have landfill access?: Yes, Rowlett residents are allowed to dispose of debris, without charge, twice within a calendar year at the Hinton Landfill and Transfer Station located in Garland by obtaining a "Landfill Pass" from the City of Rowlett. To obtain a Landfill Pass, residents simply need to present a valid driver's license and current water bill at one of the following locations: Public Works Department, 4310 Industrial Street Business Office, Annex Building, 4004 Main Street City Secretary's Office, City Hall, 4000 Main Street When using the Landfill Pass, the resident will need to present their driver's license and current water bill to the City of Garland attendant. The Hinton Landfill is located at 3175 Elm Grove Road in Garland, Texas. Should you need to contact the landfill, please call 972-205-3670. You may also view the Landfill Pass Information Brochure.

11. Where can I go to get a marriage license?: The City of Rowlett does not issue marriage licenses. A license may be obtained from any county in the State of Texas. To obtain a license from the Dallas County Clerk's Office or from the Rockwall County Clerk's Office.

12. How can I get a recorded copy of the City Council or Board/Commission agenda or meeting?: Meeting minutes and agendas are available on the City of Rowlett's website, please view the Agendas and Minutes.

13. Can I homestead my property through the City of Rowlett?: No, the City of Rowlett does not homestead your property.
To homestead your property, you will need to contact the county appraisal district in which you reside. For Dallas County properties, you may visit the Dallas Central Appraisal District website or you may contact a representative at 214-631-0910. For Rockwall County properties, you may visit the Rockwall Central Appraisal District website or you may contact a representative at 972-771-2034.

14. Can the City Secretary's Office notarize my documents?: No, the City Secretary's Office notarizes only City document. However, many local banks have the ability to notarize the documents.

15. Does the City Attorney represent private citizens of Rowlett?: No, the City Attorney does not represent individuals in private legal matters. The City Attorney represents the City's elected officials and staff, City departments and the City's independent boards and commissions. The City Attorney cannot give legal advice or answer legal questions for the public.

16. Where can I go to get a birth certificate?: The City of Rowlett does not issue birth certificates. A certificate may be obtained from any county in the State of Texas. You may obtain a certificate from the Dallas County Clerk's Office or from the Rockwall County Clerk's Office.

17. Where can I go to get a copy of a death certificate?: The City of Rowlett does not issue death certificates. Most often, certificates can be obtained through the County Clerk's office in the county in which the person passed away. View a listing of all State of Texas County Clerk's Offices. You may obtain a certificate from the Dallas County Clerk's Office or from the Rockwall County Clerk's Office.

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Community Services - Code Enforcement

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1. What is Code Enforcement?: Code enforcement is city employees working with residents, neighborhood associations, public service agencies and other city departments to facilitate voluntary compliance with city laws and codes.

2. What types of codes do you enforce?: We enforce environmental, nuisance, life safety and zoning codes. Examples include signage in the right of way, vehicles parked on the grass, graffiti, high grass/weeds, vegetation obstruction, trash on property, illegal dumping, fences in disrepair, abandoned or illegal vehicles and trash cart placement.

3. Why hasn't my complaint been addressed?: Due process is necessary on each case per state law, allowing a minimum of seven days for voluntary compliance.

4. What are common Code Violations?: Please visit the link below:
Common Code Violations

5. Why are my garage sale or other signs being removed?: Signage, such as garage sale signs, is only allowed on private property. No signage is allowed in public right of ways. All signs found or reported on public property will be removed.

6. Why was my car tagged as a junked or inoperable vehicle?: Inoperable means not capable of being used or operated due to legal or mechanical incapability. If a vehicle on private property has not moved in 30 days, is dismantled or has expired registration and/or inspections tags it is deemed a junk motor vehicle.

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Detention Services

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1. What are the visiting hours, and who is allowed to visit an inmate?: Prisoner visitation is on the following days and times:
Saturdays: 6:30pm - 7:30pm

Mondays: 6:30pm - 7:30pm

Wednesdays: 9:30am - 10:30am
Visitation is limited to the following:
Immediate family only (defined as mother, father, brother, sister, son, daughter, spouse, grandparents)

No more than 2 visitors at a time

Visitors will be restricted to adults 17 years of age or older

An exception would be a juvenile who is accompanied by an adult, or if the juvenile is the legal spouse of the prisoner

Clergy (ministers) shall be permitted to visit at any time

Attorneys shall be permitted to visit any time

Who is not allowed to visit:
Friends of the inmate

Boyfriends

Girlfriends

Roommates

Common-law spouses

Valid U.S. government-issued ID must be presented in order to visit an inmate. No exceptions will be made. If your driver’s license or ID card is expired, you will not be allowed to visit an inmate. All visitors are subject to a computer check prior to being allowed into the visitation area.

2. How do I reclaim my towed vehicle?

Currently the Rowlett Police Department utilizes four wrecker companies:

Dallas Towboys - 214-221-8697, 2100 Lakeview Parkway
Jordan Towing - 972-380-6300, 4931 Boyd Boulevard
Lindy Lott Wrecker Service - 972-475-5724, 5005 Dexham Road
Marion's Wrecker Service - 972-475-4455, 5161 Boyd Boulevard

Detailed information on impounds

3. Are we allowed to bring medication to an inmate?: A person may bring medication to an inmate as long as it is:
A current and valid prescription

In the prisoner's name

Filled within the last six months

Not over-the-counter medication - no exceptions

4. Is fingerprinting available to the general public?

NOTICE - This service has been temporarily suspended until further notice.

Fingerprinting is available to the general public on the following dates and times: Tuesday and Thursday, 12:00 noon until 2:00 p.m.

There is a flat fee of $5.00 (4 card maximum). Printing additional cards will cost $5.00 per set (2 cards).
Payment Methods are:
Cash (Exactly $5.00 if you supply your own fingerprint cards) or $5.00 each (if we have to provide the cards to you). Amount paid must be exact. No change can be made.
Visa or Mastercard
Personal Checks are also acceptable. Checks should be made payable to the City of Rowlett (include your TX DL number and D.O.B. on check)

5. Where can I find out about bonding information for someone currently in custody at the Rowlett Detention Center?: You may contact the Rowlett Detention Center one of two ways:
By calling 972-412-6200 Option # 2 for the jail. You will need to give the Detention Officer the name of the inmate you are inquiring about.
Coming to the Rowlett Police Department located at 4401 Rowlett Rd. Rowlett, TX. Once you arrive, simply walk into the lobby, and pick up the white courtesy phone marked JAIL and press the button. One of the Detention Officers on duty will answer, and assist you.

6. How do I bond someone out?

If you are wanting to bond someone out you will need to know if they are being held on a Class "C" misdemeanor charge (i.e. FMFR, Public Intox, etc.)or on a warrant. If they are being held on a Class "C", you may post their bond here at the Police Department. You may pay by the following ways:

Cash (Exact Amount, we cannot make change)
Credit Card(MasterCard/Visa) for Rowlett PD charges only. The name on the credit card must match to the name on the Drivers License
Money Order(s) or Cashier's Checks made payable to the City of Rowlett.
Attorney Bonds may be posted. You will need to contact a Bail Bond Company to arrange this to be done. If the person is being held for a Class "B" or above charge, and the charge will be filed through Dallas County, you will either need to pay the money at Dallas County (Lew Sterritt) or go through a Bail Bonds Company. If you do not post a bond, then the inmate will be transferred to Lew Sterritt. If the person is being held for a Class "B" or above charge, and the charge will be filed through Rockwall County, you may post a Cash Bond at Rowlett PD. Only cash will be accepted. If you would like to post a Surety Bond, then you may contact a Rockwall County Bail Bonds Company to post the bond. Dallas County Bonds will be accepted.

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Development Services - Health

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1. Who do I contact for mosquito issues?: Dallas County is responsible for mosquito treatment in the City of Rowlett, including the portion of the City located in Rockwall County. Once a complaint has been reported an expert will survey the property looking for larva, adult mosquitoes, and standing water. If larva are found the source will be treated with larvacide. Dallas County can also place a trap out overnight to get a representative count on the adults and test the adults to determine if they are carrying disease. Currently, Dallas County is not spraying to exterminate adults unless a group of mosquitoes is found to be carrying a disease. For mosquito related service please submit a service request to the online Citizen Action Center, or call 972-412-6100.

2. How do I renew my Health/Food Service Permit?: To renew your Health Permit, please visit our office located at 5702 Rowlett Road to complete a renewal application and pay your fees. You may also click on the link below, print out the permit form and/or credit authorization form and fax it to 972-412-6297. A copy of the Certified Food Manager’s certificate and their driver’s license is required with your application. If you have additional questions, please call 972-412-6283.
Food Service Permit

3. Who should I call to report a problem with a restaurant or other food-related business?: For restaurant or food facility service, please submit a service request to the online Citizen Action Center or contact Senior Health Specialist, Rodney Noles at 972-463-3961.

4. What is the fee schedule for routine immunizations?: The fee schedule for routine immunizations can be obtained by calling the Garland Health Clinic at 972-205-3370.

5. What are the costs for the flu and pneumococcal vaccine?: The cost for the flu vaccine is $20 and the cost for the pneumococcal vaccine is $25.

6. Are there any other flu shot locations that I may go to?: The City of Garland Health Services Clinic offers seasonal flu shot clinics. Please contact the clinic at 972-205-3370 for dates and locations.

7. What are the operation hours of the Garland Health Service Clinic?: The clinic hours include walk-in appointments on Tuesday and Thursday from 1:00pm - 4:00pm and scheduled appointments on Monday - Friday. To schedule an appointment please call the Garland Health Services Clinic at 972-205-3370.

8. What is the phone number to the City of Garland Health Services Clinic?: The phone number to the Garland Health Services Clinic is 972-205-3370.

9. Where can I get my Certified Food Managers Certificate?: The Texas Department of State Health Services, Certified Food Manager Certification is obtained by passing a department-approved examination consisting of 75 basic food safety and sanitation questions. For more information, visit the site below:
CFM Certificate

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Finance

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1. Does the City provide Financial Reports?: Yes. Monthly and annual comprehensive financial reports are be found on the City's website here. For more information, please contact the Financial Services Department at 972-412-6285.

2. Where can I find out more about the City's budget?: Copies of printed budget documents may be found at the Rowlett Public Library at 3900 Main Street; the City Secretary's Office at 4000 Main Street; or the City's website at www.rowlett.com. For more information, please visit the Budget page of this website, or contact the Budget Office at 972-412-6111.

3. What is the City's property tax rate?: The City's 2022 property tax rate is $0.681000 per $100 assessed valuation. A public hearing concerning the 2023 tax rate will be held on September 19, 2023 at the City Council Chambers located at 4000 Main Street, Rowlett, TX 75088. Please contact the Budget Office at 972-412-6111 or the City's Action Center at 972-412-6100 for more information.

4. How do I contest the appraised value of my property?

Appraisal valuations are mailed to property owners by the Dallas Central Appraisal District or Rockwall Central Appraisal District, depending upon which county the property is located in within Rowlett. In order to contest your appraisal, you must file a written protest with the appropriate county's central appraisal district (CAD).

Protests for Dallas County properties must be submitted to the Dallas Central Appraisal District no later than midnight on May 22. If you live in Dallas County and wish to file a protest, please follow the instructions for their uFile system provided at https://www.dallascad.org/forms/protest_process.pdf.

Protests for Rockwall County properties must be submitted to the Rockwall Central Appraisal District no later than midnight on May 15. The form used by Rockwall Central Appraisal District is provided here for your convenience: https://www.rockwallcad.com/41061002-4a3b-43be-b99a-3b3c3b44faea

5. My property is located in Dallas County. Where do I remit my taxes?: The Dallas County Tax Office collects taxes for all Rowlett residents in both Dallas County and Rockwall County at https://www.dallascounty.org/departments/tax/pay-property-tax.php.

6. My property is located in Rockwall County. Where do I remit my taxes?: The Dallas County Tax Office collects taxes for all Rowlett residents in both Dallas County and Rockwall County at https://www.dallascounty.org/departments/tax/pay-property-tax.php.

7. How long does it take for a lien to be released once it has been paid?

It takes approximately 4-6 weeks for the City to receive the Release of Lien from either Dallas County or Rockwall County. You may be able to view your release online before that time at the appropriate county website:

Dallas County: Search (publicsearch.us) (no login required)
Rockwall County: Rockwall County eCommerce (rockwallcountytexas.com), under "ROAM sites" menu option (login required)

8. Where do I mail my ambulance payments?: Please mail ambulance payments to: City of Rowlett, 4004 Main Street, Rowlett, TX 75088-5077.

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Fire Rescue

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1. Can I get my blood pressure checked at the fire stations?: Yes. We offer this service free at all four Rowlett fire stations.

2. When are the outdoor warning sirens tested?: The sirens are tested with a three minute blast on the first Wednesday of each month at 1:00pm. The siren will fade in and out as it rotates. At times, this will be followed by a second test for three minutes.

3. How do I obtain a copy of my ambulance or fire report?: A Patient Care Report or a Fire Report may be obtained by contacting the City Secretary's Office at 972-412-6116.
Ambulance Bills and Reports.

4. Can I get a home fire inspection?: Yes, the Fire Marshal's office provides home/foster inspections for fire safety, state certifications, and evacuation plans. Please call 972-412-6230 to schedule an appointment.

5. How do I get my Fire Alarm and Fire Sprinkler System plans reviewed?: For information regarding plan reviews, permits for fire protection systems, fire lanes, and other fire safety questions contact the Fire Marshal's Office. 972-412-6230. Fire Alarm and Fire Sprinkler Permits

6. How often should I check my smoke detector?: Smoke detectors should be checked on a monthly basis. Batteries should be replaced twice a year. A good way to remember to change your batteries is to change them when you change your clocks for daylight savings time.

7. Can I discharge fireworks in the city limits?: No. It is illegal to sell, possess, or discharge fireworks within city limits.

8. Will the fire department come out if I lock my keys in the car?: Rowlett Fire Department can only unlock vehicles that have a person or animal locked inside or if the engine is running in an enclosed space such as a garage or at the gas pumps.

9. What type of fire extinguisher is the best for my home?: A multi-purpose fire extinguisher is the best for your home. Look for a rating of at least 2A-10-BC and it should show an ABC on the label. This fire extinguisher can be used on any type of small fire commonly found in the home.

10. What do I do with old fire extinguishers?: If you have an old fire extinguisher to dispose of, please contact a fire extinguisher contractor in the yellow pages. We do not dispose of old extinguishers.

11. Does the fire department do fire stations tours and other special events?: Yes, the firefighters are happy to do tours when available. Please call Julie Ward at 972-412-6230 to schedule a time and date.

12. Can the fire department fill my swimming pool?: No, we do not fill swimming pools.

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Graffiti

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1. Does graffiti mean I have gangs in my neighborhood?

Not necessarily. Although gangs do use graffiti to communicate, most graffiti is not gang related.

There are three basic types of graffiti:

Graffiti done by taggers or tagging crews - In some circles graffiti is considered the creation of art. While just as damaging, these individuals seldom have any agenda beyond expressing their creativity.
Graffiti done by vandals - In many cases, these are the same individuals who would slash vehicle tires, break windows or damage mailboxes.
Gang-related graffiti - While uncommon in our own community, it is particularly prevalent and damaging in certain major east and west coast cities.

2. How can I tell the difference between these three types of graffiti?: You probably can’t. One type of graffiti usually looks much like another. Gangs and taggers alike use their own preferred colors, signatures, symbols or names. Certain major street gangs identify themselves by wearing certain colors and use these same colors in their graffiti to intentionally identify themselves. Vandal graffiti is often obscene and anonymous. These are very general descriptions and any type of graffiti may take on the characteristics of the other types. The content being communicated is not generally discernible to the average person. Specialized police courses are available which instruct our detectives to draw conclusions based on information gained in previous investigations.

3. My fence keeps getting painted with graffiti. Does this mean I've been targeted by a gang?: Probably not. Most graffiti should not be taken personally. If you have graffiti on your property, it may simply be that your property is convenient to paint on. Don't assume you've been singled out. Also, do not be afraid to remove the graffiti from your property. Graffiti writers almost never retaliate against property owners.
You should, however, report incidents of graffiti on your property to 9-1-1. This will generate a police report and help the Police Department track activity patterns. That, in turn, influences our decisions on how to deploy our resources. Finally, experience shows that when graffiti is swiftly removed, within 48 hours of its occurrence, it is less likely to show up again in the same location. If the goal of the perpetrator is to gain attention, let’s deny them that and encourage them to move elsewhere.

4. What should I do if I see someone painting graffiti?: Call 9-1-1. Do not try to confront someone painting graffiti. Whether or not it is a gang or a gang member, the person doing it is willfully violating the law and should be considered potentially dangerous. Call 9-1-1. Your police will handle it.

5. If someone is caught painting graffiti will they be arrested, and what is the punishment?: Yes, they can be arrested and charged just like any other criminal. The punishment for someone convicted of criminal mischief (graffiti) depends on the amount of damage caused. For damage under $50, the crime is a Class C misdemeanor, punishable by a fine of up to $500. The maximum penalty, for damage of $200,000 or more, is a First Degree Felony, punishable by a minimum of five years in prison and a fine of up to $10,000 (Texas Penal Code, 28.08).

6. Is it illegal for minors to purchase spray paint?: Yes, businesses that sell products marked "vapor harmful", including spray paints, are required to prominently display a sign that reads: "It is unlawful for a person to sell or deliver an unusable volatile chemical to a person less than 18 years of age. Except in limited situations, such an offense is a State Jail Felony."

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Homeowner’s Associations

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1. How do I know if my subdivision has an association?: View the GIS subdivision map.
GIS Subdivision Map

2. How do I request a speaker for my next association meeting?: Please contact Neighborhood Planning at 972-412-6165 or via email. They will make arrangements with the appropriate city staff.

3. How can I increase participation at my HOA or NA meeting?: Consider holding your association meeting and your neighborhood Crime Watch meeting simultaneously. Your members will be glad they have only to attend one meeting, and your participation will increase.

4. How do I start an association?

The process for initiating an HOA does not have to be intimidating, but some organized steps should be used.

Step One - Determine the need for the association. To do so, host an informal meeting with your neighbors to see if there is a real interest in or need for the association. While it is optimum for 100% of area residents to attend the initial meeting, it is not imperative that they be present at that time. This first meeting could be among just a few or all of your neighbors.

Step Two - Check with the Dallas County or Rockwall County Clerk’s Office (depending on your address) to see if the developer has filed a Declaration of Covenants, Conditions and Restrictions for your subdivision. Reach the Dallas County Clerk’s Office at 214-653-7275, or at 509 Main Street, Second Floor, Dallas, Texas. Reach the Rockwall County Clerk’s Office at 972-204-6500, or 1101 Ridge Road, Rockwall, Texas.

Step Three - Create bylaws and articles of incorporation to bring for consideration by all your members. Bylaws establish the procedures for the operation of the association. They create rules for voting, financing and control procedures. The articles of incorporation actually create a corporation if the association chooses to become incorporated.

Step Four - Once the articles of incorporation are complete, send two copies and the $25 filing fee to:
Secretary of State
Corporations Section
P.O. Box 13697
Austin, TX 78711
Their phone number is 512-463-5555.

5. How does my association get a tax exempt number?

Neighborhood Associations with gross receipts of $5,000 or less per year are not required to file Form 1023. These organizations are exempt automatically if they meet the requirements of I.R.S. Section 501(c)(3).

File Your Neighborhood Association's Articles of Incorporation with the State

Obtain an Employer Identification Number

File Internal Revenue Service (IRS) Forms 1023 and 8718 with appropriate fees

Receive Tax-Exempt Status from the IRS (average turnaround time from the time all necessary documents are filed is 100 days)

File for State Sales Tax Exemption

Make IRS suggested corrections

File for State Franchise Tax Exemption

Re-file

Important Facts About Tax-Exempt Status
Your Neighborhood Association may obtain tax exempt status if it is incorporated by the State as a non-profit corporation and organized solely for charitable purposes. This includes organizations dedicated to:

Correct community deterioration

Combat juvenile delinquency

Lessen neighborhood tensions

In order to keep your Association tax-exempt status, you must ensure that:

All assets are permanently dedicated to an exempt purpose. This means that, even upon dissolution of the group, all assets of the group must be used or donated

No part of the net earnings may be used for the benefit of, or be distributed to, the members or officers

No portion of the corporation’s assets or funds may be used to influence legislation, promote propaganda or benefit specific political candidates

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Human Resources

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1. How do I apply for a position with the City of Rowlett?: You can apply for open positions by visiting our current job opportunities page and submitting an online application.

2. Can I submit a resume instead of completing the online job application?: No, we do not accept electronic resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were no resume attached.

3. What is the Application Review Process?: Applications are reviewed by the Human Resources department to ensure that the applicant meets the minimum qualifications of the job. Once it is determined that you meet the minimum qualifications, your application will be available to the hiring department for their review. The hiring department will then contact applicants whose background, experience, and education most closely match the needs of the department at that time.

4. How long does the recruitment process take?: Every recruitment is different; therefore, the process can range from a couple of weeks to a few months depending on the job classification and the complexity of the selection process.

5. How can I check on the status of my application?: To check on the status of your application, please visit GovernmentJobs.com and sign in to your account. Click on your name at the top right-hand corner of the screen and click on "Applications" to view the status of each application submitted. You may also contact the Human Resources department at 972-412-6197.

6. I am having problems with my application or my GovernmentJobs.com account. Who do I contact?: For assistance with your GovernmentJobs.com account, please contact our vendor, NEOGOV, at 1-877-204-4442.

7. What will happen if I’m selected for the position?: The hiring department will notify you that you have been selected for the position and that a representative from the Human Resources department will be in contact regarding pre-employment processes. Depending on the job, these processes may include a criminal history background check, driving record check, drug screen/physical, and polygraph/psychological evaluation.

8. I do not see the job that I’m interested in today. Does the City have more career opportunities?: You can only apply for positions that are currently open and posted; however, you are encouraged to fill out a job interest card. This feature provides you with the opportunity to select job categories that interest you, and you will receive an email notification when a job in one of your selected categories is available.

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Library

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1. How can I get a library card?

The Library primarily serves the residents of Rowlett and surrounding communities; however, anyone who is a Texas resident is eligible for a library card.

For adults and young adults (17 years and older):

Present a valid driver's license (Texas or other state-issued), Texas Personal ID, or Military ID

Proof of Texas residency (such as a utility bill, lease agreement, imprinted checks, etc.) if not on the above

Fill out a brief application form and sign the card

In signing the card, you accept responsibility for all items checked out.

For children under 17:

A parent or legal guardian must present valid identification (above) and proof of residency

Complete an application form and sign for the child's card

This adult assumes responsibility for all items checked out on the child's card.

If you discover that your card is lost or missing, contact the Library immediately so that staff can render the card inactive. Replacement cards are available at a cost of $1.00.

2. How do I use the Library’s Wireless (Wi-Fi) Access?: Free wireless internet access is accessible in the Library to any patron who comes in with a laptop, tablet, or smartphone. On your device's Wi-Fi settings, connect to the Rowlett Public Library Guest network. Printing is available from personal devices using the PrinterOn App or website. Printing is also available from the Library's public computers.

3. How do I use the Public Computers?

Library Public Computer Hours: Monday - Thursday: 9:30 a.m. - 8:15 p.m. Friday - Saturday: 9:30 a.m. - 5:15 p.m. To use the Public Computers:

Have a valid Rowlett Public Library card with no fees over $5.00.
As a first-time user, review the Library’s Acceptable Use Policy, and sign a release form stating that you understand it. A parent or legal guardian must sign the form for a child under 17.
Log into a computer or, if all PCs are in use, reserve the next available PC.

Printing is available for $0.15 per page for black-and-white prints and $1.00 per page for color prints. The Library does not offer a fax or scanner service at this time.

4. Can I borrow materials from other libraries?: We can request items for you from other libraries through Interlibrary Loan. Availability and loan periods may vary. We will notify you of any fees charged by the lending library.
Rowlett residents may obtain a TexShare card to borrow materials from participating libraries. To obtain a TexShare card you must have been a Library card holder with Rowlett Public Library for at least six months and your account must be in good standing. Lending policies will vary by library.

5. What about renewals?: An item may be renewed if there is no request for the item from another patron. You may renew your items two times if there are no requests. Renewals may be made in person, by telephone or through the Library’s online catalog.

6. How do I use my library card?: You must present your valid library card to the Circulation Staff to check out any materials. A driver's license may also be used to identify an account and check out materials.

7. How many items can I check out?

The first time you use your card, you may check out any combination of five books, audiobooks, or movies.

After the first time, the checkout limits per card become:

40 books (including audiobooks)
10 DVDs or blu-rays
1 mobile hotspot

8. How long can I check out an item?: Books, audio books, magazines and mobile hotspots can be checked out for three weeks. DVDs and blu-rays can be checked out for seven days. Items may be renewed two times if there are no requests on the materials.

9. How can I return items when the Library is closed?: The Library material depository is open after business hours each day, seven days a week. There is one outside return slot for books, DVDs and audio books.

10. Can I reserve items?

To request an item in the collection, whether or not it is checked out:

Call us or tell us in person to put you on the waiting list for that item.

Place a hold from any of the Library’s computer catalogs.

Place a hold from your home or office by visiting our online catalog and clicking on “My Account”.

We will notify you when the request is filled then hold the item at the Circulation Desk for three days for you to pick up.

11. What happens if an item is overdue?: The extended use fee for books, audio books, DVDs, and magazines is $0.20 per day (we do not count the days that the Library is closed). A maximum fine of $10 per item is charged. If an item is overdue for an extended amount of time the material will go to a lost status and the price of the book will be added to your account. The price of the book will come off of your account if the overdue item is returned, but any fines associated with the item will remain on the account.

12. What happens if I lose or damage an item?

If an item is lost, the fee charged is the price of the item that was lost or damaged plus a non-refundable $5 processing fee.

If a lost item is paid for then returned in good condition, the replacement cost will be refunded. The processing fee is not refundable.

If a returned item has been damaged, we will determine whether the item can be repaired or whether it must be replaced.

If it can be repaired, a fee to cover the repair costs will be charged. If it needs to be replaced, we’ll charge the price of the item plus a $5 processing fee.

We cannot accept purchased/used books to replace lost books.

13. What happens if I lose my card?: Please notify the Library as soon as you discover your card is lost or missing so that we can render the card inactive. A replacement card is $1.00.

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Municipal Court

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1. Where can I pay my traffic ticket?: Rowlett Municipal Court
4401 Rowlett Road
Rowlett, TX 75088

2. What forms of payment are accepted at the Municipal Court?: You may pay at the Municipal Court with cash, money order, Visa or MasterCard. Or you may pay online with a Visa or Mastercard.

3. Who do I call to find out information regarding my traffic citation?: Please call the Rowlett Municipal Court at 972-412-6222.

4. What days do you hold Court?: Court is held most Tuesdays, Wednesdays, and Thursdays. Plea and Walk-In Dockets are held on Tuesdays at 9:30am and 1:30pm. Juvenile, Attorney, and Alternative Sentencing dockets are held on alternating Wednesdays. Pre-Trial and Trial Dockets are held on Thursdays.

5. What are the Hours of Operation for the Municipal Court?: Monday - Friday: 7:30 am - 5:00 pm.

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Peer Support Program

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1. What is peer support?

The goal of the peer support team is to provide all Rowlett Police and Fire employees (sworn or not) the opportunity to receive emotional support through times of personal or professional crisis. The main goal of our program is to dispel the stigma and to ensure individuals there is no shame in asking for help. Peer support is available to discuss any topic whether it has to do with work or not.

Peer support DOES NOT replace seeing a professional counselor.

2. Is peer support confidential?

The Texas Health and Safety Code Chapter 784 establishes confidentiality between Peer Support members and an employee who receives services from peer support. The communication may not be disclosed in civil, criminal, or administrative proceedings.

Confidentiality may be broken if the individual threatens to harm themselves or others. Confidentiality may also be broken if there is suspected child or elder abuse.

3. When are peer support members available?: Peer support members are available 24 hours a day, 7 days a week to provide confidential assistance.

4. How many sessions does EAP provide?

Rowlett's employee assistance program provides 6 free sessions per instance for employees and dependents. For more information please follow this link.

5. What is Lifeologie Counseling?: Lifeologie offers individual, couples, child & adolescent, and family therapy. In addition to talk therapy, the also provide EMDR, psychotherapeutic yoga, mindfulness, and life skills. Lifeologie is FREE of charge and can be utilized for any personal or professional issue.

6. Am I only allowed to contact someone from my department?: No, you can contact any peer support member from any department. You are not tied to one department just because you work there. Police can contact fire, vice versa. You may also contact someone from another department.

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Planning and Zoning

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1. What is zoning and how do I know what my property is zoned?

Zoning refers to a common practice in city planning, where a comprehensive plan is developed to decide how land should best be utilized. The comprehensive plan breaks the City up into various “zones,” dictating what sorts of things can be built in these zones and what kinds of businesses are acceptable. All zoning changes proposed in the City must go through a public hearing process as determined by state law.

Zoning laws serve several functions. They protect existing businesses and residences. For example, in a city without zoning laws, a company could build a factory in the middle of a residential zone, potentially impacting the quality of life for residents. Zoning laws ensure that land use is consistent within a specific area of the City, and that conflicting uses like heavy industry and residential housing are kept isolated from each other for the convenience of all.

Many cities also use zoning laws to protect their look and feel. For example, a law could restrict buildings in a certain zone to a set number of stories, or it could block the construction of apartment complexes within a particular neighborhood. Zoning laws are also used to ensure that neighbors do not infringe on each other with new construction; for example, most zoning laws require the footprint of a new structure to be significantly smaller than the lot it is built on, ensuring that people don't, for example, build homes which block the views of neighbors.

To find out what your property is zoned you can visit our GIS website. There you will find an interactive map as well as static maps with information about zoning. To know what uses are permitted in a certain zoning district please refer to the use chart found in section 77:301 of the Rowlett Development Code . This is a guide and depending on the property other restrictions may apply so please contact staff for detailed information about specific locations.

2. What is a plat?: A plat is a map of an approved subdivision filed with the County Register of Deeds. It shows surveyed lot lines, street rights of way, easements, monuments and distances, angles and bearings pertaining to the exact dimensions of all parcels, street lines and so forth.

3. When must property be platted in the City of Rowlett?: Before any building permit is issued in Rowlett, a plat must be on file with the County.

4. What county do I live in?: The City of Rowlett spans both Dallas and Rockwall Counties. All properties located east of Dalrock Road are located in Rockwall County. All properties west of Dalrock Road are in Dallas County.

5. How do I know if my property is platted or not?

If your deed or contract for sale indentifies the property by a lot number and block within a subdivision the property is probably platted. If the property is described in metes and bounds or with a legal description the property is probably not platted. You can also check for the description of your property at the following websites. You will need to know if your property is within Dallas or Rockwall County.

www.dcad.org

http://www.rockwallcad.com/

6. What are the City and County requirements?

To view specfic platting requirements for the City of Rowlett, please visit Planning/Public Works Division webpage and click on Applications and Checklists to view packet information. Once a plat has been approved by the city the following is required:

City Requirements:
1 - 24" x 36" mylar with original seals and signatures, stamped with County recording information.
1 - 18" x 24" mylar with original seals and signatures, stamped with County recording information.
7 - 18" x 24" blackline copies
A digital copy in DWG. format. (NOTE: Plat will not be released for filing until Autocad File Received).

Dallas County Plat Recording Requirements:
2 - 24" x 36" blacklines with original seals and signatures
1 - Original tax certificate for the platted property

Rockwall County Plat Requirements: Verify with Rockwall County Clerk at 972-204-7000.
2 - 18" x 24" mylars with original seals and signatures
1 - Original tax certificate for the platted property for Dallas County.
1 - Original tax certificate for the platted property for Rockwall County.

**If an approved plat is not filed with the county within 180 days following approval, the approval is null and void.**

7. What are building setbacks?: Setbacks are required minimum distances between a building and the related front, side, exterior side (the street side of a corner lot), or rear property line. These distances determine how far construction must be set back from the property line. Setbacks for your particular property may be determined by determining the zoning and referring to the dimensional chart found in section 77:400 of the Rowlett Development Code .

8. How do I find my property lines?

First, obtain a copy of your property's legal description. See: How Do I know if my property is platted or not?

Using this information, try to locate your property pins - iron rods inserted into the ground in each corner of your property (you may need to use a metal detector to find them). Stringing a line (or laying a garden hose) between those pins will give you a fairly accurate idea of where your property lines are.

You may also want to hire a surveyor to determine your property corners and property lines.

9. Do I need a license to operate a home business in Rowlett?: Yes, a home application permit is required in order to have a home-based business in the City of Rowlett.

10. What is Transit Oriented Development (TOD)?: Please view the North Central Texas Council of Governments’ presentation for an overview of TOD.

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Police Department

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1. How do I pay traffic tickets?: Citation fines are collected through the Rowlett Municipal Court, which is located in the same building as the Police Department at 4401 Rowlett Road. The Municipal Court web pages and specific instructions are available online.

2. How do I get a copy of a criminal offense report or an incident report?: Most events investigated by or reported to the Rowlett Police Department result in the creation of some type of written report. In general, reports are separated according to whether there was a criminal violation of some law or if there was some notable incident that justified written documentation. You may obtain a copy of a criminal offense report or an incident report by contacting the Rowlett Police Department Records Section in person at 4401 Rowlett Road. They are open 8:00 a.m. - 7:00 p.m. on Tuesday, 8:00 a.m. - 6:00 p.m. Monday, Wednesday, and Thursday. Copies of offense reports are provided at the cost of 10 cents per page. Requests must include information to identify the report (i.e., the incident number), date and location of the offense or the complainant's name. You may also make a request by Email or

3. How do I get a copy of a motor vehicle crash (accident) report?: Accident Reports- State Crash Forms are used for accidents involving any type of injury and/or damages resulting in at least $1,000. State Crash Forms are kept by the Department of Public Safety in Austin. State Crash Reports cost $6.00 to obtain. If you are seeking a copy of a Texas State Crash Report, you may download, or request by mail, a copy of a crash report by referring to the eCrash website. You may also download and complete the request form (PDF) and bring it in person to the Rowlett Police Department Records Unit, anytime between 8:00 a.m. - 7:00 p.m. on Tuesday, 8:00 a.m. - 6:00 p.m. Monday, Wednesday, and Thursday, excluding holidays.
Accident Request Form

4. Is it legal to ride a bicycle on the sidewalk?: According to the State of Texas Transportation Code 551.101, "a person operating a bicycle has the same rights and duties applicable to a driver operating a vehicle..." This goes on to list certain exceptions required by the very nature of bicycles. Therefore it is illegal to ride a bicycle on the sidewalk.

Of a somewhat similar nature, the State of Texas recognizes the special needs of some of our citizens who utilize electrically powered devices to assist in their everyday lives. Regarding these specialty devices, Section 551.203 states, "a person may operate an electric personal assistive mobility device (which can only have two wheels) on a sidewalk." Should you have some questions as to whether a specific device meets the requirements for this statute, we will be pleased to examine it and provide an opinion.

5. May electric vehicles and motorized scooters be ridden on streets and sidewalks in Rowlett?: Yes, but there are specific requirements which must first be met. The relevant Texas law regarding electric scooters may be viewed in its original format as approved by the Texas legislature by viewing Transportation Code Section 551.301.

Sidewalks and roadways are available for use by scooters with a motor size less than 40cc. Scooters may only be operated on roadways with a posted speed limit of 30 mph and lower. For the purposes of this law, motorized scooters with engines greater than 40cc capacity will be regulated under the same laws as motor vehicles. Municipalities are given the privilege of further regulation, and such an ordinance has been enacted by the Rowlett City Council.

6. How can I file a supplemental stolen property report?: Offense and Incident supplemental stolen property reports may be obtained by downloading a copy online, contacting the Rowlett Police Department Records Section, in person at 4401 Rowlett Road, Monday through Friday, 8 AM – 5 PM, or by mail. Mailed requests should include a self-addressed, stamped envelope. Downloadable forms are available
here.

7. How do I get fingerprinted?

Temporarily suspended until further notice.

Fingerprinting is available to the general public on the following dates and times: Tuesday and Thursday, 12:00 noon until 2:00 p.m.

There is a flat fee of $5.00 (4 card maximum). Printing additional cards will cost $5.00 per set (2 cards).
Payment Methods are:
Cash (Exactly $5.00 if you supply your own fingerprint cards) or $5.00 each (if we have to provide the cards to you). Amount paid must be exact. No change can be made.
Visa or Mastercard
Personal Checks are also acceptable. Checks should be made payable to the City of Rowlett (include your TX DL number and D.O.B. on check)

8. How do I get an impounded vehicle released?

Vehicles NOT held as evidence in a criminal action will be released by the storing wrecker service company. If you do not know where your vehicle has been stored, you may contact the City of Rowlett Police Department Communications Division at 972-412-6200 and select Option #1 for the location.

The Texas Department of Transportation provides guidelines to the wrecker service companies regarding release of vehicles. This is not controlled by the City of Rowlett Police Department. To view the curent TxDOT regulations regarding vehicle storage facilities and vehicle releases please follow this link to the TxDot website. To obtain your vehicle, you must contact the appropriate wrecker storage company and pay the impound/storage fees accrued.

If your vehicle has been impounded as evidence in a criminal action, or a law enforcement HOLD has been placed on the vehicle, you should contact the City of Rowlett Police Department Criminal Investigation Division between 8:00 AM and 5:00 PM Monday thru Friday. For detailed information please visit the Vehicle Towing Page.

9. How do I get someone out of jail?: The method for getting a person released from jail varies depending on the offense or offenses with which the arrested person has been charged. You may contact the Rowlett Jail by phone, at 972-412-6200 and select Option #2 to obtain information on release methods. Alternatively, you may find detailed information here.

10. How can I get a listing of registered sex offenders residing in Rowlett?: You may obtain a listing of registered sex offenders residing in Rowlett and viewing them displayed on a map here.

11. How can I officially commend an officer or civilian employee for a job well done?: Just like you, our employees need the positive reinforcement that comes with being recognized for doing a good job. If you have come into contact with an employee of the Rowlett Police Department and feel that the level of service they gave was "above and beyond the call of duty" please let us know by one of the methods below: -By telephone by calling the appropriate division/section -By email to the appropriate division -By mail by sending a letter to: Chief of Police, Rowlett Police Department, 4401 Rowlett Rd. Rowlett, Texas 75088 or by using this online
form.

12. How can I file a complaint against an officer or civilian employee?: Complaints may be filed by contacting the Rowlett Police Department Internal Affairs Section, Monday through Friday, 8 AM - 5 PM, in person at 4401 Rowlett Road, or by phone at 972- 412-6220. Outside of the hours listed above, you may contact the on-duty Watch Commander by phone at 972-412-6200 and select Option #1. Any officer will be able to inform you of the necessary steps and get you in contact with the appropriate individual who will assist you in the process. Alternatively, you may use this online form.

13. What can I do about Identity Theft?: If you have been a victim of Identity Theft, wish to limit your exposure to the possibility of Identity Theft, or just wish to obtain more information on this type of offense, you may wish to visit our Identity Theft information Page. Identity Theft

14. How do I find the provisions of a Texas State Law?: For the most authoritative source of information, we suggest you visit the Texas Constitution and Statutes website. This site lists the provisions of all current Texas State laws and is maintained by the State of Texas.

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Property and Evidence

Show All Answers

1. Where is the Property and Evidence Section located?: Property and Evidence is located at 4410 Rowlett Road in the annex building, which is at the southwest corner of the Police Department parking lot.

2. Where do I call to check on my property?: 972-412-6214

3. What phone number do I call to check on an impounded vehicle?: 972-412-6100

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Public Works/Development

Show All Answers

1. Who do I call before I start digging in my yard?: Call 1-800-DIG-TESS (344-8377), Mark Leal with the City of Rowlett at 972-463-3947 or 214-733-4041 and Garland Independent School District at 972-494-8201. To request line locates...

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Purchasing

Show All Answers

1. How can I do business with the City?: The first step in conducting business with the City of Rowlett is to complete and return the Bidder/Vendor Application. We will use this information to add/update your company in our vendor database. Once added to our vendor database, we will be able to use a cross-reference function to reveal possible vendors for specific products and services as needed.

2. How do I obtain a bid tabulation?: Bid tabulations are distributed to the bidders for formal sealed bids as soon as they are completed and posted to the website on the Bid Tabulations page (see link below). A bid tabulation may be requested by emailing Purchasing@rowlett.com. Bid Tabulations

3. How are mowing services bid?: The mowing services bid is separated into 5 sections: Section I - Neighborhood Services Section II - Streetscapes Section III - Right of ways, alleys, medians Section IV - Park acreage Section V - Wastewater lift stations (Maintained by City staff since August 2014) Annual contracts have been awarded for all sections. Section I will bid again mid 2024 if all renewal options are exercised – (1 Year Contract and 4 ea., 1 year renewal options) Section II will bid again in early 2026 if all renewal options are exercised - (1 Year Contract and 4 ea, 1 year renewal options) Section III will bid again in early 2025 if all renewal options are exercised - (1 Year Contract and 4 ea, 1 year renewal options) Section IV will bid again in early 2025 – (1 Year Contract and 4 ea, 1 year renewal options

4. When are City auctions held?: Surplus and salvage items are sold in an online auction as needed. Most auctions are coordinated by Rene Bates Auctioneers, 4660 County Road 1006, McKinney, Texas, 75071, www.renebates.com. Items are sold as is with “no warranty".

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PW Trash and Recycling Collection

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1. When will my bulk trash or brush be picked up?: Anything NOT trash and large should be put to the front between the curb and the sidewalk – do not block water meter, do not block hydrant, and ensure it is not in the street or over the sidewalk. FCC will make a note of it when they come through on your trash day. If they are able to collect it on your trash day, they will. If not, they will collect it shortly thereafter.

2. What are the rates for residential trash pick-up?: The monthly trash collection fee paid by Rowlett residential customers is $19.68, which includes one trash and one recycling poly cart. Each additional poly cart is $9.84.

3. Who do I call if my trash was not picked up?: If your trash or recycling poly cart was not picked up, call the Action Center at 972-412-6100 or email ActionCenter@rowlett.com.

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Senior Citizens

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1. How do I get in touch with Go Link transportation and where is the service area?: You can reach Go Link by calling 214-452-1827 or visit the website https://www.dart.org/riding/golinkrowlett.asp

2. How do I sign up to receive weather alerts and other emergency information?: Sign up here: https://www.smart911.com/smart911/registration/registrationLanding.action

3. When and how often does Code Enforcement come around neighborhoods?: Code Officers patrol the neighborhoods Monday through Saturday from 7:00am to 5:00pm. It is helpful if citizens report any code violations to the Citizen Action Center at 972-412-6100 or https://www.ci.rowlett.tx.us/1663/Action-Center. Visit https://www.rowletttx.gov/118/Code-Enforcement or call 972-412-6283 for more information about the City of Rowlett Code Enforcement department.

4. If sidewalks are in need of repair, can an outside company be called instead of going through the City to facilitate the work?: Yes, you may use an outside company, however, you must have a permit and the project must pass inspection. It is best to contact the Rowlett Action Center at 972-412-6100 or email actioncenter@rowlett.com and you will be directed to the staff person who can assist you and provide information on the process.

5. Who is responsible for screening walls??: The Parks and Recreation Department does some screening walls and Public Works does some screening walls, therefore the quickest way to get information is to call the Rowlett Action Center at 972-412-6100 or email at actioncenter@rowlett.com and you will be directed to the staff person who can assist.

6. Is there a home repair volunteer group for seniors for gardening, painting, and AC service?: Dallas Area Agency on Aging offers safety repairs for seniors such as handrails, safety bars, ramps, etc. They will not do such things as painting or other cosmetic repairs. Contact 214-871-5065 or visit their website at https://www.ccadvance.org/seniors.

7. Where can seniors go to learn more about Medicare?: Contact Dallas County Agency on Aging at 214-871-5065 or visit the Medicare website at www.medicare.gov.

8. Where can I find information on affordable senior housing?: Visit Rowletthfc.org (an email will be required to receive information).

9. Does Rowlett have any affordable senior living communities?: Evergreen Rowlett Senior Community is located at 5611 Old Rowlett Road. More information can be found at www.evergreenrowlett.com or call 469-421-0100. Lakeview Pointe Senior Living is located at 7500 Lakeview Parkway or visit https://lakeviewpointetx.com. Both of these welcome seniors, age 55 and above who remain independent.

10. What are some resources available to senior citizens?: The Rowlett Senior Advisory Board has put together a list of helpful resources available to Senior citizens! Senior Citizen Resource List

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Storm Water Management

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1. Who will clear out my drainage ditch or culvert in front of my house?: The Street Department will remove any sediment and/or debris obstructing the flow of the water through the ditch. The homeowner is responsible for maintaining the culverts under their driveway approach.

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Street / Traffic

Show All Answers

1. How do I report potholes?: Potholes in street and alleys should be reported to the Citizen Action Center at 972-412-6100 or visit the Citizen Action Center website.

2. Who do I call before I start digging in my yard?: Call 811 To request line locates...

3. Who mows the City’s property?: The Parks Department oversees all of the mowing in the City. You may contact the Parks Department at 972-412-6145 for more information.

4. What should I know about high water covering streets or alleys?: The Street Department provides barricades for high water and as requested by the Police Department. If you are not sure about the depth of the water at any location, do not drive through it.

5. How do I report debris in the street or alley?: Contact the Citizen Action Center at 972-412-6100 and crews will be dispatched to remove the debris.

6. Does the Street Department sweep the residential streets?: No. The City has a contractor who sweeps only the arterial streets bimonthly.

7. Will the City of Rowlett sand my street during icy weather?: We do not sand residential streets. The Street Department's first priority is to sand bridges, major intersections and steep inclines on arterial streets. The Texas Department of Transportation (TxDOT) is responsible for sanding the bridges along Lakeview Parkway (SH 66).

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Utility Billing and Collections

Show All Answers

1. How can I begin water service?: You can find the answers on our web page. More...

2. Why am I unable to login after I created my on-line account?: The first time you log in, you must enter the activation code. Your activation code was emailed to you at the email address you used during the sign up process.

3. Where is the Business Office located?: We are located at 4004 Main Street, directly behind City Hall. Our hours are Monday, Wednesday and Thursday 8am - 6pm and Tuesdays 8am - 7pm Closed Fridays.
More...

4. How can I pay my bill?: You can find the answer on our web page. More...

5. What should I do if my on-line utility account has been locked or disabled?: Call our office at 972-412-6105 to request that a staff member unlock your account.

6. Who do I call for after-hours water problems or reconnects?: Regular business hours are Monday, Wednesday and Thursdays 8am-6pm, Tuesdays 8am-7pm closed Fridays. To schedule a reconnect or have a water problem addressed, please call 972-412-6105. After hours calls are only dispatched for emergency situations. If you are experiencing a water emergency, please call the Police Department at 972-412-6201.

7. How do I get my water turned back on if it has been disconnected?: You must pay online, over the phone, or in person to have your services restored. If you are paying online, please call our office at 972-412-6105 and let us know your payment has been made. More...

8. Can I set up my account for recurring auto payment every month from your website?: Yes, go to www.rowlett.com, online services, Water Bill Payment. If you are a first time user, you will need to register your account. Once your account has been registered and activated, log into your account, select pay online, and then sign up for recurring payments. More...

9. Why is my water base rate higher than my neighbors?

The water base rate is actually based upon the size of the meter. Customers with larger meters pay a higher water base rate. There are several reasons for this:

The size of the meters are determined by the builder/developer.

The cost of large meters are dramatically higher. Even though the property owner pays for the original meter, the City is responsible for future replacements.

Larger meters take more resources to maintain.

Larger meters are less accurate at low flows, resulting in customers being charged for slightly less water than they actually use.

10. Why does my utility bill fluctuate?: The City tries to ensure that each meter is read every 29-31 days for billing stability and consistency. However, sometimes technological difficulties occur which cause the reading to be as late as 36 days or as early as 25 days. Also, the actual amount of water each customer uses is highly dependent upon personal needs. Other factors can contribute to fluctuating bills. For example, weather plays a big factor in consumption. Some customers have electronic irrigation systems that run even when raining while other customers use manual systems and closely watch the weather. Long periods of hot, dry weather tend to turn the grass brown and individual customers vary in their desire to address that issue.

11. Does the City charge me if a pipe breaks?: Each customer is 100% responsible for all leaks on their property up to the meter itself. The City is responsible for the meter and the piping from the meter to the water main. If there is a leak and it is determined that the leak was caused by the meter or the piping that the City is responsible for, the City will fix the problem at no cost to the customer and will adjust the customer's account for the excess usage. If the leak occurs on the property and is not due to the meter, the customer is responsible for the repairs and for all of the water spilled.

12. How can I close my utility account with the City of Rowlett?: You can find the answer on our web page. More...

13. Who are the major service providers in Rowlett for utilities such as cable, electricity, internet, etc?: A complete listing of the service providers and their contact information is available online at: 2TurnItOn.com. More...

14. What do I do if I think my water bill is wrong?

If you suspect your water bill is wrong, please follow these simple steps:

1) Look at the Service Period on your bill. This information can be found on the top right-hand corner of your bill under the Account Information Section. Think back to this time and try and remember if there were any changes in household habits (for example, you may have watered extra days, had extra guests, etc.). If so, this is probably the reason your bill has increased.

2) Compare the consumption during this period with the consumption of the same time period last year. Most households following the same trends each year.

3) Check for leaks. Check to make sure there are no faucets left running or leaking toilets. You may come into the Business Office and request a toilet tablet that will show if there are any leaks in your toilet. Monitoring your meter will also help to determine whether you have a leak on your property. First, turn everything off that requires water including your automatic ice maker. Then, go to your meter, located in front of your house (between the sidewalk and street) to see if there is movement on your meter. If there is movement on your meter and you have turned everything off, you most likely have a leak. If this is the case, you will need to contact a plumber in order to locate the leak.

If you have completed all of the above checks, call the Business Office at 972-412-6105 or email us at utilities@rowlett.com to request a re-read of your meter.

15. Where do I mail my utility payment?: All utility payments should be mailed to:
P.O. Box 660054
Dallas, TX 75265-0054

16. Why was it necessary to establish three different volume rates for water utility?: The purpose of the "tiered" rate structure is to encourage conservation and discourage waste. The lower rates are designed to provide for basic household needs and provide a reasonable allowance for irrigation. The higher rate, beginning at 15,000 gallons per month, is intended to charge heavier users more to accommodate the additional costs associated with peak demand.

17. What is the City's policy regarding leaks on a customer's property?

Generally, leaks are the responsibility of the property owner, both in terms of the cost of repairs and the cost associated with the lost water. These leaks can happen anywhere on the property and since the water equipment and pipes are owned by the property owner, any damages are their responsibility. This could include, but is not limited to, leaky toilets, broken irrigation systems, damaged hot water heaters, etc.

When leaks occur from the water meter or from the piping infrastructure from the water meter to the water main, the City is responsible for the cost of repairs and should adjust the customer’s account if it is clear that the lost water went through the meter. City staff can determine the approximate amount of water that passed through the meter by comparing readings to previous periods.

The specific point where the City becomes responsible for a leak, begins with the meter. However, if a leak occurs at the connection point of the property owner’s water line and the City’s meter, then the responsibility will be the property owner as they or their contractor is responsible for making that connection. The only time that the City will be responsible in this case is if the meter tail itself is damaged and causes or contributes to the leak. More...

18. What are the current water utility rates?

EFFECTIVE OCTOBER 1, 2022

•Water Base (5/8” meter) = $22.00
•Sewer Base = $21.67 •Storm Water Management = $5.50
•Trash Base (1 Trash/1 Recycle) = $19.68
•Tax on Standard Trash Service = $1.62
•Maintenance Fee Pavement = $3.00

Consumption Rates
Water
•0 – 3,000 = $3.76 per 1,000 gallons
•3,001 – 15,000 = $6.11 per 1,000 gallons
•15,000 and Above= $7.63 per 1,000 gallons
•(Commercial Rate) = $6.11 per 1,000 gallons (1 tier only)

Sewer
•Residential $5.34 per 1,000 gallons (Residential Capped at 10,000 gallons), $5.95 per 1,000 gallons

More...

19. How does the City calculate the water bill?: Each customer has a water meter that is read by City staff every month. This number is inserted into our meter reading software which subtracts the previous reading for that meter. All of these readings are downloaded into our billing software which then calculates your bill. It should be noted that each account goes through a series of reviews to ensure the utmost accuracy.

20. Why has my water consumption increased?

The actual amount of water each customer uses is highly dependent upon personal needs. It is clearly true that two families of four, even neighbors, can use considerably different quantities of water in a single month whereas the average for many families of four could be fairly consistent. There are several factors that account for varying water use.

Weather plays a big factor in consumption. Some customers have electronic irrigation systems that run even when raining while other customers use manual systems and closely watch the weather. Also, long periods of hot, dry weather tend to turn the grass brown and individual customers vary in their desire to address that issue.

21. What do I do if my water pressure is low?: There are many reasons for water pressure issues in a home, a few of which include, faulty screens on the end of water faucets, including dishwashers and washing machines, as well as loose pressure reducing valves. The latter may need to be adjusted slightly to correct the problem. The screen could also be partially blocked on the valve, causing the water pressure issue.
Water pressure issues may also involve losing pressure when a toilet is flushed. However, this is not as much a serious problem as it is an annoyance. If you live in a two family house (i.e. Duplex) and are constantly competing with the neighbors for water pressure, you may want to have a professional plumber make sure your pressure regulator is working (or if you need one at all).

22. What are the current residential trash utility rates?

EFFECTIVE OCTOBER 1, 2022

•Trash Base (1 Trash/1 Recycle) = $19.68
•Tax on Standard Trash Service = $1.62
•Maintenance Fee Pavement = $3.00

More...

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Wastewater Utility

Show All Answers

1. Will the City respond to a sewer back-up at my residence or business?: Call the Citizen Action Center at 972-412-6100 or, after hours, Police Dispatch at 972-412-6200 and a crew will be dispatch. If the back-up occurs in the City line, the crew will clear the line. If there is a blockage in the customer line, we will notify you.

2. Who do I call before I start digging in my yard?: Call 1-800-DIG-TESS (344-8377), Mark Leal with the City of Rowlett at 972-463-3947, for after hours emergency line located call 972-412-6201, (The City does not locate lines that are on private property.) and Garland Independent School District at 972-494-8201.

3. A manhole is overflowing, who do I call?: Call the Citizen Action Center at 972-412-6100 or after hours, Police Dispatch at 972-412-6200 and a crew will be dispatched immediately to clear the line and clean up any spills.

4. What does is mean when a red light is flashing at a sewer lift station?: A flashing red light at a lift station could indicate a malfunction. Please contact the Citizen Action Center at 972-412-6100 or after hours, Police Dispatch at 972-412-6200.

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Water Utility

Show All Answers

1. How do I turn off my water if I have a leak inside my house?: There may be a water supply cut-off in your "stop waste valve box" by the front faucet outside your home. If there is no cut-off valve, or if you need assistance in turning off the water supply to your house, please call Utility Billing at 972-412-6105 More...

2. What should I do about a leak at the water meter?: Please call Utility Billing at 972-412-6105 to report a leak at the water meter. A crew will be dispatched to investigate the leak. More...

3. Who do I call before I start digging in my yard?: Call 1-800-DIG-TESS (344-8377), Erasmo Velasquez with the City of Rowlett at 972-463-3947, for after hours emergency line located call 972-412-6201, Garland Independent School District at 972-494-8201. The City does not locate lines that are on private property, only in the Right of Ways and easements.

4. What should I do if I see water coming out of the ground?: Water coming out of the ground could be caused by a broken water line or water seeping out from the ground. Please contact Public Works at 972-412-6287 and a crew will be dispatch to investigate the problem.

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Wet Zone Waterpark

Show All Answers

1. Where is the Wet Zone located, and what are your hours of operation?: Please visit www.wetzonewaterpark.com for the hours and information. We are located at: 5304 Main St. Rowlett, TX 75088 Google Map We are just behind Rowlett High School and the Rowlett Community Centre.

2. How much is it to get in?

If you are a Rowlett resident and over 48” it is $10 if you are a Rowlett resident and under 48” it is $9.
If you are not a Rowlett resident and over 48” it is $12, and if you are not a Rowlett resident and under 48” it is $11.
Group of 15 or more it is a flat rate of $6 a person.

Check www.wetzonewaterpark.com for updates.

3. Do you charge for parking?: No way! At Wet Zone, parking is always free.

4. Are there height restrictions on any of the attractions?: We have several attractions suitable for all ages, including the fun-filled Water Playground, Swash, Turtle Cove and Water Wars. For the safety of your child, we require that riders be 48” or taller to ride Haley’s Rapid Ripple and slides.

5. Can I bring my own food / cooler into the park?: Feel free to bring in your own food and drinks from home. However, please leave any glass, alcohol and kitchen cutlery at home. Food from outside restaurants and caterers (for example: fast food, pizza, etc.) is allowed. If you found you have forgotten something, there are plenty of yummy food options available at Haley’s Hunger Hut. Coolers will be checked at the entry to the park.

6. Is food available for purchase at the park?: We have everything from cheeseburgers and hot dogs to ice cream and funnel cakes available for purchase at Haley’s Hunger Hut. Order up!

7. Does Wet Zone offer season passes?: We sure do! Season passes are a great way to ensure hassle-free entrance into the park every day. Season passes are available to Rowlett residents for $40 and $60 for non-residents.

8. Do you have Group Rates?: Of course! A group of 15 or more can come in for a mere $6 each.

9. Do you have a birthday package?: $130 for a 1.5 hour rental and $35 for each additional 30 minutes, plus $6.00 per guest. The birthday child is free and the price includes all-day admission into the park! Hot dog, chips and a drink may be added for $8 per guest or bring your own food to the party! Reservations are required at least 1 week in advance. Book your party as early as possible to reserve the date and time you want!

10. Can I bring my pet?: Sorry, Fido has to stay at home. The only animals allowed in the park are the ones used for medical purposes.

11. At what age can children be dropped off at the park without being accompanied by and adult?: Children under the age of eight must be accompanied by someone 16 or older.

12. Are lifejackets permitted?: Yes! In fact, we recommend you use one on any little ones who cannot swim. We are happy to provide you one for the day, free of charge. They are located at the entrance in the large green bin.

13. Do you have an ATM?: No.

14. Can I leave and re-enter the park without a charge?: We don’t mind if you need to leave the park, but make sure you get a hand stamp from one of our friendly greeters at the front gate.

15. Do you have first aid at the park?: Does a zebra have stripes? We sure do. First aid is located towards the front of the park right next to the women’s restroom. Look for the red cross symbol.

16. Are alcoholic beverages sold or allowed in the park?: Sorry, no alcohol can be sold or consumed on the premises.

17. Can we bring our own floating devices?: No, only coast guard approved floatation devices are allowed.

18. Do you have a spectator rate if I’m not going to swim?: Every guest who enters the park must pay for admission. Besides, basking in the sun, laughter and the enjoyment of spending time with friends and family is priceless.

19. Do you allow smoking in the park?: Wet Zone is a smoke-free zone, but please feel free to get a stamp from one of the friendly greeters at the front and step outside the gate to smoke. We have a bench and ashtray outside the gate for your convenience.

20. What type of swimwear is required at Wet Zone?: Swim trunks for men and swim suits for women are required. We ask that you do not wear cut offs since the fabric is not good for our filters nor our slides. As Wet Zone is a family-friendly waterpark, please refrain from wearing thongs or other inappropriate swimwear.

21. Can my child wear water shoes on a slide?: We admit, water shoes are great to prevent cuts and scrapes while walking around the waterpark barefoot, however, please do not wear them on a water slide as they have a tendency to get stuck on the slide which could lead to an injury.

22. Do you offer rain checks in case of bad weather once we’ve arrived?: We gladly offer rain checks if the park is closed for a consecutive hour due to inclement weather.

23. If I forget my towel, do you sell them in the gift shop?: We have a selection of wonderful, fluffy Wet Zone towels available for purchase. In fact, Haley’s Shoppe offers a variety of swimsuits, sunscreens, goggles, toys and other necessities to purchase should you leave them at home as well.

24. How much is a locker?: Lockers are free to use. If you forgot your lock at home, you can purchase one in Haley’s Shop.

25. How deep is the deepest pool?: The deepest is the lap pool at 4'6".

Categories

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A Community FAQ

Sapphire Bay FAQ

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Action Center

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Animal Services

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Building Inspections

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City Secretary's Office

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Community Services - Code Enforcement

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Detention Services

NOTICE - This service has been temporarily suspended until further notice.

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Development Services - Health

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Finance

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Fire Rescue

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Graffiti

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Homeowner’s Associations

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Human Resources

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Library

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Municipal Court

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Peer Support Program

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Planning and Zoning

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Police Department

Temporarily suspended until further notice.

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Property and Evidence

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Public Works/Development

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Purchasing

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PW Trash and Recycling Collection

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Senior Citizens

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Storm Water Management

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Street / Traffic

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Utility Billing and Collections

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Wastewater Utility

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NOTICE - This service has been temporarily suspended until further notice.

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Temporarily suspended until further notice.

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▼ Wastewater Utility

▼ Water Utility

▼ Wet Zone Waterpark

Live Edit

Social Media

▼
A Community FAQ

▼
Action Center

▼
Animal Services

▼
Building Inspections

▼
City Secretary's Office

▼
Community Services - Code Enforcement

▼
Detention Services

▼
Development Services - Health

▼
Finance

▼
Fire Rescue

▼
Graffiti

▼
Homeowner’s Associations

▼
Human Resources

▼
Library

▼
Municipal Court

▼
Peer Support Program

▼
Planning and Zoning

▼
Police Department

▼
Property and Evidence

▼
Public Works/Development

▼
Purchasing

▼
PW Trash and Recycling Collection

▼
Senior Citizens

▼
Storm Water Management

▼
Street / Traffic

▼
Utility Billing and Collections

▼
Wastewater Utility

▼
Water Utility

▼
Wet Zone Waterpark