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1. How do I pay traffic tickets?

Citation fines are collected through the Rowlett Municipal Court, which is located in the same building as the Police Department at 4401 Rowlett Road. The Municipal Court web pages and specific instructions are available online.

2. How do I get a copy of a criminal offense report or an incident report?

Most events investigated by or reported to the Rowlett Police Department result in the creation of some type of written report. In general, reports are separated according to whether there was a criminal violation of some law or if there was some notable incident that justified written documentation. You may obtain a copy of a criminal offense report or an incident report by contacting the Rowlett Police Department Records Section in person at 4401 Rowlett Road. They are open 8:00 a.m. - 7:00 p.m. on Tuesday, 8:00 a.m. - 6:00 p.m. Monday, Wednesday, and Thursday. Copies of offense reports are provided at the cost of 10 cents per page. Requests must include information to identify the report (i.e., the incident number), date and location of the offense or the complainant's name. You may also make a request by Email or

3. How do I get a copy of a motor vehicle crash (accident) report?

Accident Reports- State Crash Forms are used for accidents involving any type of injury and/or damages resulting in at least $1,000. State Crash Forms are kept by the Department of Public Safety in Austin. State Crash Reports cost $6.00 to obtain. If you are seeking a copy of a Texas State Crash Report, you may download, or request by mail, a copy of a crash report by referring to the eCrash website.  You may also download and complete the request form (PDF) and bring it in person to the Rowlett Police Department Records Unit, anytime between 8:00 a.m. - 7:00 p.m. on Tuesday, 8:00 a.m. - 6:00 p.m. Monday, Wednesday, and Thursday, excluding holidays.

Accident Request Form

4. Is it legal to ride a bicycle on the sidewalk?

According to the State of Texas Transportation Code 551.101, "a person operating a bicycle has the same rights and duties applicable to a driver operating a vehicle..." This goes on to list certain exceptions required by the very nature of bicycles. Therefore it is illegal to ride a bicycle on the sidewalk.

Of a somewhat similar nature, the State of Texas recognizes the special needs of some of our citizens who utilize electrically powered devices to assist in their everyday lives. Regarding these specialty devices, Section 551.203 states, "a person may operate an electric personal assistive mobility device (which can only have two wheels) on a sidewalk." Should you have some questions as to whether a specific device meets the requirements for this statute, we will be pleased to examine it and provide an opinion.

5. May electric vehicles and motorized scooters be ridden on streets and sidewalks in Rowlett?

Yes, but there are specific requirements which must first be met. The relevant Texas law regarding electric scooters may be viewed in its original format as approved by the Texas legislature by viewing Transportation Code Section 551.301.

Sidewalks and roadways are available for use by scooters with a motor size less than 40cc. Scooters may only be operated on roadways with a posted speed limit of 30 mph and lower. For the purposes of this law, motorized scooters with engines greater than 40cc capacity will be regulated under the same laws as motor vehicles. Municipalities are given the privilege of further regulation, and such an ordinance has been enacted by the Rowlett City Council.

6. How can I file a supplemental stolen property report?

Offense and Incident supplemental stolen property reports may be obtained by downloading a copy online, contacting the Rowlett Police Department Records Section, in person at 4401 Rowlett Road, Monday through Friday, 8 AM – 5 PM, or by mail. Mailed requests should include a self-addressed, stamped envelope. Downloadable forms are available

here.

7. How do I get fingerprinted?

Temporarily suspended until further notice.

Fingerprinting is available to the general public on the following dates and times: Tuesday and Thursday, 12:00 noon until 2:00 p.m.

• There is a flat fee of $5.00 (4 card maximum).  Printing additional cards will cost $5.00 per set (2 cards).
• Payment Methods are:
• Cash (Exactly $5.00 if you supply your own fingerprint cards) or $5.00 each (if we have to provide the cards to you). Amount paid must be exact. No change can be made.
• Visa or Mastercard
• Personal Checks are also acceptable. Checks should be made payable to the City of Rowlett (include your TX DL number and D.O.B. on check)

8. How do I get an impounded vehicle released?

Vehicles NOT held as evidence in a criminal action will be released by the storing wrecker service company. If you do not know where your vehicle has been stored, you may contact the City of Rowlett Police Department Communications Division at 972-412-6200 and select Option #1 for the location.

The Texas Department of Transportation provides guidelines to the wrecker service companies regarding release of vehicles. This is not controlled by the City of Rowlett Police Department. To view the curent TxDOT regulations regarding vehicle storage facilities and vehicle releases please follow this link to the TxDot website. To obtain your vehicle, you must contact the appropriate wrecker storage company and pay the impound/storage fees accrued.

If your vehicle has been impounded as evidence in a criminal action, or a law enforcement HOLD has been placed on the vehicle, you should contact the City of Rowlett Police Department Criminal Investigation Division between 8:00 AM and 5:00 PM Monday thru Friday. For detailed information please visit the Vehicle Towing Page.

9. How do I get someone out of jail?

The method for getting a person released from jail varies depending on the offense or offenses with which the arrested person has been charged. You may contact the Rowlett Jail by phone, at 972-412-6200 and select Option #2 to obtain information on release methods. Alternatively, you may find detailed information here.

10. How can I get a listing of registered sex offenders residing in Rowlett?

You may obtain a listing of registered sex offenders residing in Rowlett and viewing them displayed on a map here.

11. How can I officially commend an officer or civilian employee for a job well done?

Just like you, our employees need the positive reinforcement that comes with being recognized for doing a good job. If you have come into contact with an employee of the Rowlett Police Department and feel that the level of service they gave was "above and beyond the call of duty" please let us know by one of the methods below: -By telephone by calling the appropriate division/section -By email to the appropriate division -By mail by sending a letter to: Chief of Police, Rowlett Police Department, 4401 Rowlett Rd. Rowlett, Texas 75088 or by using this online

form.

12. How can I file a complaint against an officer or civilian employee?

Complaints may be filed by contacting the Rowlett Police Department Internal Affairs Section, Monday through Friday, 8 AM - 5 PM, in person at 4401 Rowlett Road, or by phone at 972- 412-6220. Outside of the hours listed above, you may contact the on-duty Watch Commander by phone at 972-412-6200 and select Option #1. Any officer will be able to inform you of the necessary steps and get you in contact with the appropriate individual who will assist you in the process. Alternatively, you may use this online form.

13. What can I do about Identity Theft?

If you have been a victim of Identity Theft, wish to limit your exposure to the possibility of Identity Theft, or just wish to obtain more information on this type of offense, you may wish to visit our Identity Theft information Page. Identity Theft

14. How do I find the provisions of a Texas State Law?

For the most authoritative source of information, we suggest you visit the Texas Constitution and Statutes website. This site lists the provisions of all current Texas State laws and is maintained by the State of Texas.